I have sold an item on ebid, first for a long time.
However, when I checked the book, it had scribble and other marks that I had not described.
I sent customer a photo and explained and asked if they still wanted me to ship
They declined.
How do I
a) Cancel the sale
b) refund the money.
I've checked the help and it say can't do it once item is paid for.
Urgent help please