Non paying bidder process

[suesjools]

I think perhaps you shouldn't have canceled the sale. Instead, in order to get your FVF back, contact support and open a ticket. They will refund your fees that way, plus you can still leave negative feedback since the transaction was not deleted.

Same thing happened to me a few weeks back, and I got my FVF back quickly plus the feedback I left for the non-paying buyer stuck.

Thanks for the info., good to know. Oh and your doggy avatar is a cutie!

Best wishes for many sales to all,

[florida33549]

I think perhaps you shouldn't have canceled the sale. Instead, in order to get your FVF back, contact support and open a ticket. They will refund your fees that way, plus you can still leave negative feedback since the transaction was not deleted.

Same thing happened to me a few weeks back, and I got my FVF back quickly plus the feedback I left for the non-paying buyer stuck.

I was told by ebid support to cancel transaction....so I did.

[florida33549]

Please do share what they say about this, inquiring (OK nosy) minds want to know.

Best wishes for many sales to all,

Latest response from support:

Thank you. We are looking into the matter. Please bear with us.

[florida33549]

Latest response from support:

Our technicians are now aware of the situation and this will be fixed shortly for the future. Thank you for bringing this to our attention.

I don't know what the solution will be. Hopefully it will be posted somewhere.

[JaBek1]

Actually, merely canceling the transaction in the case of an unpaid item dispute could cause some legal complications. If a seller simply cancels the transaction, the seller could be opening themselves up for a breach of contract suit. Whereas, if the buyer doesn't honor their contractual agreement and pay what is owed, they are the ones that would be in breach of the contract. There needs to be some method where details of the transaction remain and show that the seller made attempts to collect the debt rather than the transaction being canceled and the records showing like the transaction never took place.

There's a big difference between a mutually agreed upon cancellation and a non-paying bidder/buyer.

[florida33549]

Actually, merely canceling the transaction in the case of an unpaid item dispute could cause some legal complications. If a seller simply cancels the transaction, the seller could be opening themselves up for a breach of contract suit. Whereas, if the buyer doesn't honor their contractual agreement and pay what is owed, they are the ones that would be in breach of the contract. There needs to be some method where details of the transaction remain and show that the seller made attempts to collect the debt rather than the transaction being canceled and the records showing like the transaction never took place.

There's a big difference between a mutually agreed upon cancellation and a non-paying bidder/buyer.

Totally agree.

[suesjools]

Latest response from support:

Our technicians are now aware of the situation and this will be fixed shortly for the future. Thank you for bringing this to our attention.

I don't know what the solution will be. Hopefully it will be posted somewhere.

Thanks for the update, will keep watching this thread.

Best wishes for many sales to all,