Hello and welcome to Knittingtopia.
Do have a browse around my shop of hand knitted and crocheted items
Payment by paypal within 3 days please
Postage and Packaging
Orders are despatched within 3 days of cleared payment. Postage is via Royal Mail 2nd class for UK and Royal Mail Airmail for overseas. Any order over £20 will be sent via a Royal Mail signed for service and will need a signature upon delivery. Where possible, yarn will be vacuum packed to save you postage costs. If you would prefer NOT to have vacuum packaging, please contact me BEFORE purchasing as postage costs may differ. If purchasing more than one item, wait for an invoice as in most cases combined postage discounts can be applied.
If you are not happy with your item, please get in touch within fourteen days of receipt to arrange a refund. Items will need to be returned at buyers cost, unless misdescribed or damaged.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days. To exercise the right to cancel, you must inform us of your decision to cancel this contract in writing (email is sufficient)You may use the attached cancellation form, below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Buyer shall send back the goods or without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Buyer will have to bear the direct cost of returning the goods.
Cancellation form (copy, paste and fill in as appropriate)
To [ insert sellers name, geogoraphical address and email address]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:
Ordered on [date]/received on [date]:
Reason for cancellation (optional):
Name of buyer(s):
Address of buyer(s):
Signature of buyer(s) (only if this form is notified on paper): Date:
[*] delete as appropriate
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