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I have been trading on-line since 2003 and my customer base is worldwide. I am a member of the Federation of Small Businesses.
Please take time to read the details on this page as it contains important information about:
Your Payment Options
Your Satisfaction Guarantee
Customs Information (non-EU customers)
Communication
Returns
Damaged Parcels or Non-Receipt
Member Number: 2086704
Your Payment Options
PayPal
If you wish to pay via PayPal please use the link provided in the end of auction email.
Credit or Debit Card
As an accredited CardSave Merchant I am pleased to be able to offer my customers the opportunity to pay securely by Credit (UK customers) or Debit Card (UK & Overseas customers).
If will happily send you an electronic invoice to enable you to pay on the secure CardSave website please let me know via the eBid messaging system.
Cheque or Postal Order
UK Customers Only
If you are a UK customer and wish to pay via cheque/postal order please let me kmow and I will provide you with the details you require.
Please remember to include details of your eBid Userid so that I can match your payment to your purchase.
100% Satisfaction Guarantee
If you are not happy with your purchase please return your purchase within 14 days of receipt and I will refund your original payment (including original P&P). Your statutory rights are not affected.
Returns Terms & Conditions:
1) All items must be returned in their original condition and original packaging
2) You must contact me for a Returns Number before returning the item(s)
3) Please obtain, and keep, a Certificate of Posting from the Post Office - this will ensure you can make a claim for the loss of your parcel if for any reason I do not receive it.
4) I will refund you when I receive your returned items.
Overseas Customers (outside EU)
You are responsible for customs/import duties applicable in the country of import where necessary.
I will add a customs sticker to the front of the parcel which will show details and value of the contents.
Communication
I firmly believe that good service and communication are the foundation of a good business and prefer use eBid's automated messaging service for communication relating to eBid trades. If you have any concerns or queries please contact me.
I would appreciate you letting me know when your goods have arrived either by email, or by leaving feedback.
If there are any problems with your order please contact me to allow me to resolve any issues BEFORE you leave feedback, thank you.
Your parcel arrives damaged
Should your parcel arrive damaged please take a digital photo if possible. Please keep all packaging and the contents, and contact me via eBid messaging system straight away, thank you.
Your parcel does not arrive
The vast majority of items arrive safely, however there are occaions when a parcel does not arrive at its destination.
I am unable to claim compensation from Royal Mail for items which do not arrive until:
15 working days (UK)
20 working days (Europe)
25 working days (Rest of the World)
after they have been posted
Please do inform me if your package does not arrive however also please bear in mind that I will be unable take action until the number of days (above) after the package was posted. After that time I will happily refund or replace the item(s) and send a claim to Royal Mail. You may hear from Royal Mail during their investigation process.
Busy Lizzie Crafts is a small well established family business based in West Sussex in Southern England with a customer base worldwide. Our aim is to provide you with a professional and friendly shopping experience.
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