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Best of George

Hi folks,

The aim of Best of George is to make your shopping hassle free and as pleasant as we can, without worry so that you may shop in confidence.

Please see our terms and conditions below so that you may shop with confidence.

Best of George 

Terms & Conditions

1. Description and Price of Goods

We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. If there is anything, which you do not understand, or if you wish to obtain further information, please contact via Ask Question on our product.

Every effort is made to ensure the prices shown are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:

1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order; 
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

If, within 3 working days of accepting your order, we discover that all of the items are unavailable, we will email you to request if you would like an alternative item or refund. If we do not receive a reply within 14 working days the order will be cancelled and refunded in full.  The refund will be credited back to your original method of payment.

In the event of larger orders (10 items or more, or above £50)
If, within 4 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Best of George UK will not substitute an item without contacting you first regarding your order(s).

*Please note, under no circumstances can back orders for items be accepted.

Please note that our suppliers obtain goods from all over the world, as well as locally. They also produce a large amount of the bathroom, aromatherapy and home fragrance product lines on-site at their Sheffield (UK) premises. They make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, they cannot guarantee all items will be available to order constantly.

New and recycled packaging is used for sending orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes - usually recycled, as we do not want to generate more litter, than necessary.

2. Payment

Payment is made by PayPal. If your payment fails your order will be cancelled, unless you contact to specify otherwise.

Prices are listed in GBP (Pound Sterling) and this is the accepted payment currency.

3. Delivery

Delivery will be made to the address specified when you complete your order.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3-4 working days.

UK Orders should be delivered within 3-5 working days after despatch. ( please bear in mind there may be a slight delay with royal mail especially during the current Covid-19 situation) so please allow upto 7 working days for delivery.

If the delivery of the order will be refused, or it fails due to you cancelling the contract, you will be refunded within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost, If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Best of George  Uk will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.

*Does not include the Christmas period when Royal Mail/Courier transit times are extended beyond our control

**A pre-existing order cannot be upgraded to UK Express, if you wish to change the selected delivery option, please contact us by email or the Sales Log on eBid and we well advise if this can still be done.

For courier deliveries:

Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

In the case of express deliveries, if the goods are not received in 2-3 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot.   In the event of re-despatching the goods or in the event of redirection further charges may apply.  In the event of charges applying, they will be the same as those charged for the initial despatch.

Our supplier retains ownership of all goods shipped within the UK until they have been delivered and signed for or left in a safe place by the courier.  Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.

When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges.  In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.

4. Your Right of Cancellation

You have the right to cancel with Best of George - Jute Bags Uk at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by e-mail or by using the After Sales Log on eBid.

You will be refunded for the goods within 30 days of notifying Best of George - Jute Bags Uk in writing of the cancellation.

4.1 Amendment of orders already placed

You may amend any order placed up until 1pm on the following day. To amend an order please use the Sales Log on eBid stating the nature of the amendment (please note some amendments will require us to cancel and refund the order and ask for it to be placed again). Please do not send messages via PayPal relating to orders as we do not receive these messages, we will not be held responsible for failing to make any changes requested in a PayPal message.

5. Refund Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address.

6. Warranty

All products supplied have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.

Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use.  Consumable items, (e.g batteries) are covered for physical defects in accordance with the terms above.  Consumable items, (e.g batteries) are not covered for replacement during 'normal' use.

6.1. Faulty Item(s)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the item in writing by using the Sales Log o eBid.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery,  consumable items, (e.g batteries) are not covered for replacement during 'normal' use

For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return.  We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure (see condition 8 below). 

The goods should be returned to us in line with our Returns Procedure (see condition 7 below).

The supplier will check products returned as faulty. If the fault is verified, we will replace the item within 15 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.

For items over £15, please contact us via email or the Sales Log on eBid describing the type and extent of the fault and we will advise you how to proceed.

Please do not place duplicate orders for replacement of damaged/faulty goods.

For heavy, courier delivered items of the value of over £15 with a visible fault (s) that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure(see condition 7 below).  If the goods you have returned are found not to be faulty, you will be notified in writing.  You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

6.2. Item(s) Damaged on Arrival

In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail or by using the Sales Log on eBid within 34 hours of receipt of the goods. For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible damage instead of a return.  We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure (see condition 7 below). 

For items over £15 sale price before VAT, please contact us via email at  describing the type and extent of the damage and we will advise you how to proceed.

For heavy, courier delivered items of the value of over £15 sale price before VAT with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure (see condition 7 below). Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

PLEASE DO NOT PLACE DULICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.

6.3. Wrong Item(s) Delivered

If, by mistake we supply you with an incorrect item, you must notify us within 24 days.  If you wish to return the item for replacement it must be in lines with our Returns Procedure (first see 7.3.1 below).  Depending on the value of the item (see 7.3.1 below) the customer is free to keep the item if they are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a PayPal request will be sent for the difference.

6.3.1 

If the projected reasonable carriage costs for an item to be returned exceeds the value of the item we will ask for photographic evidence that the item is incorrect, you will than be free to dispose of the incorrect item in the manner most convenient to you.

The goods should be returned to us in line with our Returns Procedure. Once the supplier has received the incorrect items at their Despatch Depot or received proof of postage, the correct items will be shipped within 6 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

In the event of an item of over 2kg in weight we can arrange a courier collection at the same time as the correct item is delivered (this service is only available if there will be somebody present at the delivery address to accept the delivery and pass back the incorrect goods).

PLEASE DO NOT PLACE DULICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.

6.4. Item(s) Not Required
 

If you wish to return an unwanted item, you must notify us in writing (either by e-mail or by using the Sales Log on eBid) within 10 days of receipt of the item. A refund will be credited back to your original method of payment within 35 days of you notifying us of the cancellation.

The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.

This condition does not apply to perishable (those items supplied with a printed Use By date) items, unless previously agreed in writing.

6.5. Extra Item(s) Delivered

If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Sales Log on eBid) The item(s) should be returned to us in line with our Returns Procedure (see condition 7 below). Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

6.6 Non-Delivery of Item(s)

Please allow 7 working days from dispatch for the delivery of ordered items. If the items are still not delivered after this time, please contact us via email or the Sales Log on eBid. Please provide us with the original order number as reference.

We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods.

7. Returns Procedure

In the event of an item arriving damaged contact must be made to ourselves by email or the Sales Log on eBid and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
 

Items should be returned in their original packaging and 'as new' to the Despatch Depot at the following address:

AWDS

S3 8AL

Before returning any items, you must inform us of the reason for the return by email or the Sales Log on eBid. Please quote your original order number (starting with AW) on all returns and correspondence.

In the event of an item returned to us and not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to us without any written communication, and not in line with our returns procedure, Best of George – Jute Bags UK will not compensate for any transport costs involved.
 
8. Limitation of Liability

Best of George – Jute Bags UK will not be liable to you for any loss or damage in circumstances where:

1. There is no breach of a legal duty owed to you by Best of George – Jute Bags UK or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.

9. Images

All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g Soap Stone). 

No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black.  If a customer wishes to return a soapstone item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description.  If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

 10. Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
 

11. Placing an Order

By placing an order with Best of George – Jute Bags UK you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.

12. Cosmetic Goods

All of our products intended for cosmetic use are certified and tested by the supplier as required by law, and ingredients for any of these items is available upon request.  Best of George Jute Bags UK recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

13. Misuse of Goods

Cosmetic Use Disclaimer

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Best of George will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.

(We really do want to keep you as a customer and well do our untmost to make sure you are happy customer)

Enjoy Your Shopping

George