>User Profile > GlitteramaCrafts > All-About-Me

September 2013 - Glitterama Crafts Was Born

SHOP STORY

I was always creative but never had time to really do anything about it until a few years ago when I became very ill and could no longer work. After a couple of spinal operations, I knew that I couldn't go back to work for at least another couple of years so I decided this was the time to start doing something creative.

From the moment I opened my first pack of polymer clay I was hooked. I absolutely loved it! It took my mind off the constant pain and gave me something to feel proud of. My poor Husband spent those years of my illness doing virtually everything....working full-time, cooking, cleaning, shopping and looking after me. I joined a website to sell my handcrafted items and started bringing a little bit of money in. It made me feel that I was helping (ever so slightly) taking some of the pressure off my Husband.

I returned to work in 2012 but missed selling so much that by September 2013 we decided that it was time for me to work online full time for myself and signed up for my first online "shop" on another site.

SHOP STOCK

I sell a mix of jewellery making and craft supplies, as well as some of my own handmade creations (although I don't get much time for creating these days).   Once my shop is up and running it will include the following categories of items.....

Handmade by Me, Jewellery Making Tools & Kits, Metal Stamping Supplies, Beads, Wire, Cabochons, Pendants & Charms, Connectors & Findings.

COMBINED SHIPPING

If you buy more than one item in any single order, overpayments of post and packing (shipping and handling) will be refunded back to your payment account once your parcel has been packed and weighed.

SHOP POLICIES

I expect my customers to be 100% happy with their purchase.  If for any reason you are not, please don't hesitate to contact me.  

DAMAGED ITEMS
If an item arrives damaged please be kind enough to supply me with a photograph of the damage to enable me to make a claim against whichever office have damaged it.   A full refund of cost and postage will be made in this circumstance.

POSTAL DELAYS 
If the package takes longer to deliver than it "should", that is an issue to address with your local post office or mail sorting office. I am not responsible for shipping/postal companies operating both within the UK and Internationally.

LOST IN THE MAIL 
Although I cannot be responsible for the postal service, I do want you to end up with a lovely item.  I will replace or refund your order at no charge if it does not arrive within: 
3 Weeks of the date of posting if you are in the UK.
7 Weeks of the date of posting if you are in any other country (due to potential customs delays/severe weather delays).

I NO LONGER WANT THE ITEM (NOT YET SHIPPED)
If you change your mind about your purchase and it is not yet shipped, contact me as soon as possible and you will receive a full refund of cost and postage - no reason needed.

I NO LONGER WANT THE ITEM (ALREADY SHIPPED)
If you change your mind about your purchase and no longer want it, please contact me within 14 days of receipt and return the item within 30 days. You will be entitled to a full refund of cost and postage once I receive the item back, securely packaged and in the same condition it was shipped in, with return shipping to be paid by the buyer.  You will receive your refund within 14 days of my receipt of the goods.

PRIVACY POLICY

I will only use your shipping and billing address, and contact information to
A. Communicate with you about your order
B. Fulfill your order
C. For legal reasons (such as for paying taxes)
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Ebid.net or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Ebid or any third party services you access through Ebid. You can reference the Ebid Privacy Policy to learn more about its privacy practices. Information I collect To fulfil your order, you must provide me with certain information (which you authorized Ebid to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly. Why I Need Your Information and How I Use It.  I rely on a number of legal bases to collect, use, and share your information, including:  as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;  when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Ebid Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Ebid Seller Policy and Terms of Use. Information Sharing and Disclosure Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: •    Ebid. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Ebid Seller Policy and Ebid Terms of Use. •    Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. •    Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. •    Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 8 years. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: •    Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. •    Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. •    Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.     Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, Susan McCormack, am the data controller of your personal information. If you have any questions or concerns, you may contact me at