as rainy says unfit for purpose it`s your responsibility , if your a business you need to rectify the situation , mark it down as a loss on your taxes and resell as opened packaging
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as rainy says unfit for purpose it`s your responsibility , if your a business you need to rectify the situation , mark it down as a loss on your taxes and resell as opened packaging
Two references for the OP:
Sale of Goods Act: http://www.businesslink.gov.uk/bdotg...cId=1074027367
That says you are responsible to rectify an error for up to 6 years (5 in Scotland).
Distance Selling Regulations (DSR): http://www.oft.gov.uk/advice_and_res...g-regulations/
If the goods were sold by auction rather than a fixed price sale then the DSR seem not to apply.
MAJOR UPDATE!
just found the paperwork for the customer and the invoice on our computer system and we charged them for the DIRECT cylinder and sent them the DIRECT cylinder and the invoice we done on our screen was for a DIRECT cylinder, however they say when they phoned to place the order it was for an INDIRECT cylinder.
According to all my paperwork they ordered a direct one and were charged for a direct one and sent a direct one.
I sent them an email saying this and they have responded saying that they are adamant they ordered the indirect one as that is what their plumber stated they needed.
Arron
i think i would change it anyway just to be rid of the hassle
Reincarnation is just another repeat
I think I would offer to exchange but they pay the cost of transportation
If they paid for the Direct one and you have the accounts to prove it, then just tell them that's what the situation is and the Indirect one will cost them the difference, but offer to send / collect at your own expense (the courier should be able to collect from you, deliver and then collect from them, deliver back to you... I would think so anyway).
My auctions: video games, photography stuff, miniature wargaming hobby bits and pieces
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Originally Posted by plumbclick
plumbclick
lets face it , you are being taken for a ride,
the paperwork for the customer and the invoice on our computer system and we charged them for the DIRECT cylinder and sent them the DIRECT cylinder and the invoice we done on our screen was for a DIRECT cylinder, however they say when they phoned to place the order it was for an INDIRECT cylinder.
This reminds me of many things that went wrong for me in the motor repairs trade,
The customer WILL LIE their back teeth out when they have boo-booed, and its going to cost them money to put tight,
My advice is straight forward, you will not deal with this person again, for obvious reasons,
So tell them your records show that what was ordered, and paid for, was supplied,
If you have the one they need, then on your terms,
20% restocking fee to take it back, they must get it to you,
then add the additional cost for the replacement, and charge for the delivery ,,
show no mercy, if you are RIGHT,
thanks for everyones advice, much appreciated.
as i stated the order i found on our xeres system says that they ordered a direct one, our payment details show we charged them for a direct one and they have a direct one.
i have emailed them over a copy of the invoice and payment (scanned onto the pc) and haven't heard anything back as yet. Email was sent yesterday morning.
thanks again,
Arron
I agree with QC.
When I have something delivered the first thing I do is check the invoice. If the item isn't what I ordered or there are any problems I contact the company immediately. Six months? Sounds like they had thought they ordered the right thing...then plumber comes around and say NO, wrong one...and now they are trying to get you to replace without it costing them.
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