Royal Mail issues.

[crafters_corner]

I do state that "Returns are accepted but at your own expence."

That's is acceptable if they have changed their mind or ordered incorrectly, but NOT if the item is damaged.

[BigKidsAttic]

A seller is responsible until the item is delivered. Anyone who states otherwise is not complying with the law.

Well just googled who is responsible, and the only things I could find elated to Ebay stuff. Which in turn says that "Seller" is responsible for damaged item, not "Buyer".
Therefore, I stand corrected, even if my view is that it's easier for the person with the "Damaged" item to make a claim with Royal Mail.

So, i've asked the buyer to send me some pics of the damage.

J

[johnwash1]

...
As for "Damaged" items (only 1 so far), that I leave up to the buyer to take up with Royal Mail as I know i've packaged it adequately. ...

If the contents are damaged and the outside is anything less than a bomb-site, I don't see how you can imagine you've packaged it "adequately".

[BigKidsAttic]

If the contents are damaged and the outside is anything less than a bomb-site, I don't see how you can imagine you've packaged it "adequately".

And what do you consider adequate packaging for a comic or magazine?

[tony41]

Well just googled who is responsible, and the only things I could find elated to Ebay stuff. Which in turn says that "Seller" is responsible for damaged item, not "Buyer".
Therefore, I stand corrected, even if my view is that it's easier for the person with the "Damaged" item to make a claim with Royal Mail.

So, i've asked the buyer to send me some pics of the damage.

J

The Which website has the following paragraph regarding delivery:-

The Consumer Rights Act, which came into force on 1 October 2015, says the retailer is responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour.

[crafters_corner]

I pack magazines in a plastic pocket and card backed 'do not bend' envelope. If they are too big for an A4 envelope, they go into a plastic mailing bag between two cardboard 'stiffeners'. Never had a problem.

[BigKidsAttic]

I pack magazines in a plastic pocket and card backed 'do not bend' envelope. If they are too big for an A4 envelope, they go into a plastic mailing bag between two cardboard 'stiffeners'. Never had a problem.

And that's pretty much how I send them...in a comic polybag, which is then attached to a piece of corrugated cardboard, then placed inside a card-backed envelope (with Please Do Not Bend stamped on it).

[crafters_corner]

And that's pretty much how I send them...in a comic polybag, which is then attached to a piece of corrugated cardboard, then placed inside a card-backed envelope (with Please Do Not Bend stamped on it).

You can't do much more than that. Perfectly adequate I would say.

[JaBek1]

The Which website has the following paragraph regarding delivery:-

The Consumer Rights Act, which came into force on 1 October 2015, says the retailer is responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour.

30 days seems like an excessive amount of time for some items. Items with a normal useful life of under 30 or 60 days would be something that I would expect to not be offered by as many sellers as before the law took effect. Of course, I suppose that if retailers are required to give full refunds for everything for 30 days, the cost of items that experience a lot of returns will skyrocket.

I'm wondering how such a law affects manufacturer's warranties. If the retailer has to refund or replace items that fail in six months does that mean that the manufacturer's warranty doesn't apply until after that period ends?

I'm also curious as to how such laws apply to sales at auction under UK law. Would the owner of property consigned to an auction house and subsequently sold, be required to refund the buyers money in full for a period of thirty days or repair, replace or refund for something they owned which is sold by an auction house for them for a period of six months? Doesn't sound like it would be too conducive to consigning things to be sold at auction.

[johnwash1]

And that's pretty much how I send them...in a comic polybag, which is then attached to a piece of corrugated cardboard, then placed inside a card-backed envelope (with Please Do Not Bend stamped on it).

Sounds reasonable. I'd distinguish between the level of packing I'd use for something modern and ephemeral, vs a collectable. But even a collectable I'd only do much as you have, or use stiff cardboard both sides (or one piece folded around) then taped all round.

What damage did the buyer experience? Did they send a photo?