Real tech support

[astral276]

I'm sorry OP - but I don't understand - how do you expect to sell anything on eBid when you have nothing listed ??

Seems the OP won't list here until eBid follows the same business model that caused him to leave eBay. Go figure...

[raindropsies]

God bless those of you who do, and particularly those who have the time and inclination to help (got that Sarah - don't go getting a snoot on for no reason, now...) But that's not the basis for running a business. It's gravy - not meat and potatoes.

I hope snoot means something different in the USA than what it does in UK

Snoot: Informal
Nose or snout
Snob

http://www.thefreedictionary.com/snoot

I'd be lost without my nose, & I ain't a snob

I'd like to help further but feel I would take up too much time

[KAYS6912]

I hope snoot means something different in the USA than what it does in UK

Snoot: Informal
Nose or snout
Snob

http://www.thefreedictionary.com/snoot

I'd be lost without my nose, & I ain't a snob

I'd like to help further but feel I would take up too much time

LOL! I think he means don't take the "huff", Sarah.

I don't get the gripe if he ain't listing. I also don't get folk who moan about feebay - then come over here and want to change eBid TO the darkside's practices!

I've had some problems since I started but most of those have been solved by the Forum members. Either that or I've put a search in the forum and got the answer from previous posts - or used ASTRAL's KNOWLEDGE BASE (my new bible!). I've never been left "stuck". Also, when I've had cause to contact Support, I've had my answer within hours.

I don't want to talk to a blinkin' computer. Nor do I want to pose a question to one either cos they invariably haven't a Scooby what you REALLY want to know and you have to think of about 10 different ways to POSE the question!

[banrigh]

I hope snoot means something different in the USA than what it does in UK

Snoot: Informal
Nose or snout
Snob

http://www.thefreedictionary.com/snoot

I'd be lost without my nose, & I ain't a snob

I'd like to help further but feel I would take up too much time

The OP may have meant snit...aka getting in a huff, nose out of joint, PO'd, etc.

[TiasTreasures]

Even if the OP were a real eBid seller (which doesn't appear to be the case), I believe the complaint is not warranted. I have found both the technical support via eMail and the help here on the forums to be fast and accurate. I value my time, but expecting an instantaneous response is not realistic. I can ask a question, go do something else, and pick up when I get back.

I've dealt with live chat personnel who did nothing but quote back to me all the help screens I just finished reading.

I've sent emails to Help desks that sent us into a loop, with me telling them all the things I already tried and their response was a list of things to do . . . all the things I had already tried. I once saved a list of these, just as a bad example. I believe there were over 20 messages back and forth, and they started repeating themselves somewhere in the middle. Needless to say, I don't deal with that company anymore.

I've called Help Desks and tried to communicate with people who didn't understand me, and whom I could barely understand because of their strong accents and strange grammar.

To repeat, the support I've received on eBid is the best I've found. Anyone who complains either hasn't been around the internet very long, or has been incredibly lucky.

[unlistedmoniker]

My, My. Didn't we just get a tempest in a teapot going here! (Hope you don't have to translate that one, Nancy) I'm not the the one who immediately assumed everything is in comparison to ePrey - I just responded to your comparisons. And obviously, they didn't do everything wrong - they are easily the biggest with the most traffic. And yes, I do expect instant response, and yes it is out there. Try the support at Host Gator sometime if you want to see it work. Just because ePrey didn't have great support doesn't mean the rest of the world is totally devoid of it, ya know. I've also encountered the 'can't understand a thing you just said' syndrome, or my favorite, 'you just answered a question I didn't ask, and I still haven't got an answer for what I did ask.' The overall support situation is predominently lousy out there on the web, but there are exceptions and models worth following.

Now, as for what I'm actually asking? Exactly what I said in the first posting that the ol' girls club took such exception to and decided to misread into: TECH SUPPORT that does not require half my day to get a simple answer. And nowhere did I complain about not making sales. I noted that there is far less traffic in the areas I'm interested in. It doesn't take a whole wheelbarrow load of smarts to cruise the site, look at the items, look at the bid numbers, and realize it's not a beehive of activity in most areas, now does it? Doesn't require either bidding or selling to accomplish it either does it?

So now that I've further rocked your world and upset your applecart (and Lord forgive me if that translates into something peculiar in the UK), please get back to your hobbies, and I'll move on and disturb someone else. Have a nice day!

[TexasAda]

Logical dilemma here. Reply to your snotty (not snooty) message or ignore it in an attempt at stately dignity.

My first thought upon discovering your lack of eBid feedback was that you are a troll (gender indeterminate so I can't call you an old girl), but I proceeded to reply anyway. Trolls do provide some entertainment.

Sadly, for you, if you are a troll, this exchange has not ruined anybody's day as far as I can tell, nor even enraged anybody. It's just another typical event in online discussion forums.

Next.

[TiasTreasures]

I agree with you about Host Gator. When my son moved his site there I was very pleasantly surprised. They are very much an exception. Of course, they charge a goodly sum each month, so they can afford a good staff, live chat, and all the other frills. eBid doesn't have quite that much income (YET).

As for taking half a day to get an answer . . . I can't remember when I had a technical problem that couldn't wait for a few hours. Perhaps I'm just too tolerant, but I was in computer support before I retired, and I know that someone's who is under pressure is much more likely to make a mistake. I'd rather have someone who can take time to be sure I'm getting the right information.

"It doesn't take a whole wheelbarrow load of smarts to cruise the site, look at the items, look at the bid numbers, and realize it's not a beehive of activity in most areas, now does it? Doesn't require either bidding or selling to accomplish it either does it?" I assume there's a real question in there, but I can't figure out what it is.

I am curious to know why the speed of support is a problem for you. You haven't anything listed. If you're in the process of setting up, what's the rush?

Oh, yes. Please note that I live in the U.S. not the UK. Not a geography problem at all. Although I do like the laid-back UK attitude.

[Gothicina]

TECH SUPPORT that does not require half my day to get a simple answer.

The answer to most questions are probably already in the help section, or the forums, you don't need to trawl through it all, just use the search functions, that's what they are there for.

As support is in a different timezone from you, there is no guarantee, phone support would be quicker for you anyway, even if you were prepared to pay the cost of a call to the UK.

Although I don't understand why you need technical support when you don't seem to be using the site?

As for the support at HostGator, I just checked their website

Since its establishment in 2002, HostGator has been a world-leading provider of web hosting service. Although our office is in Houston, Texas, we provide top-notch service to clients from over 200 countries internationally with our staff of over 300 employees.

I'd be very surprised if eBid even have a tenth of that number of employees, it could even be less than a 30th, with some of them only part time.


Mind you if eBid did have phone support with Gazza manning the phones, do you really think anybody other than a fan of "The Voice" would ever get through??

[JimmyCee]

I was pleasantly surprised at the rapid response, after asking a couple of questions here on the proper forum, reply was accurate and the wait was very short.. I have a bunch of items here just waiting for the doors to open.
I (aint) impatient as I have the rest of my life.
JC