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All-About-Me Page For thesoapycauldron [+373]

Letting you get to know your fellow eBidders a little more.
The Soap Dragon!
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Location

United Kingdom

Listings Running 0

Account Status PLATINUM

eBid Buddy Points 6.696

eBid Member Since 08 Jun 2006

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Some Information About thesoapycauldron

Giving you a little more insight into the seller.

Welcome to The Soap Dragons Lair!

Okay, time to come clean (har har...), I am not really a Dragon, but I LOVE making soap- it really appeals to the wannabe scientist that lurks under my calm exterior ;-)

I am always experimenting whenever I get the opportunity, so keep an eye on my shop- you never know what will spring up next!!

I can't figure it out from other listings so I won't pass comment :-), but all the soaps etc. that I create have passed a product and safety assessment and conform to EU regulations regarding cosmetic products ( Council Directive 2003/15/EC2, the seventh amendment to Council Directive 76/768/EEC). This means that all the products produced by the Soapy Cauldron can be legally sold within the EU. For those of you outside the European Union, please note that the Standards they set are EXTREMELY high!!

I also am fully insured and am a member of the National Market Traders Federation (NMTF) as I also trade at craft fairs, farmers markets and local fetes.

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About The Soapy Cauldron

All Soapy Cauldron Products are Handmade in my own home using the finest ingredients in a super-clean preparation area, in accordance with strict EU Guidelines concerning the cosmetics industry. I am certified by means of a Soap/ Bathbombs safety assessment package designed specifically for this type of business- each creation is covered by this! Each and every creation is listed in my PIF (Product Information File) which states the date of manufacture, Batch number, quantities and ratio's of ingredients as well as the method of manufacture. I use INCI names (the funny latin names- e.g. lavandula officinalis is Lavender for example) and have MSDS information for each product in case of skin sensitivity (please ask for more information). All the equipment I use (moulds, spoons, mixing bowls, blender etc.) to make these items are used for these items exclusively- you would be surprised at what goes on out there... And I have a totally seperate storage area for all my bits and pieces to keep it fresh!

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Refund and Satisfaction Policy

I am so confident that you will LOVE these products, that I have decided to expand my refund policy to exceed basic Distance Selling laws.

If for any reason you are not happy with your item, please e-mail me to arrange a refund. The only requirements I have are that you return the item within 14 days of receipt in the original packaging and in a saleable condition. Once received and checked, the sale price will be refunded immediately via the method you paid (please note that post and packing costs cannot be returned in this case).

If you believe the item to be faulty, again please e-mail me to arrange investigation, I aim to resolve matters within 7 working days. Once confirmed, again I will refund you the amount you paid- including post and packing costs.

PLEASE, if you are dissatisfied in any way, contact me first- I will do my utmost to resolve any problems fairly and swiftly. I don't bite!!!

I believe in treating my customers EXACTLY how I wish to be treated- thats why The Soapy Cauldron will NEVER pass your details on to a third party for any reason except where legally obliged. Your custom and privacy are important to me!

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About My Products

Glycerin a natural humectant- meaning it draws moisture to your skin. For this reason Glycerin soap is not as drying as ordinary 'cold process' soap that is found in the shops. The SLS-free variety is even gentler and is ideal for sensitive skins. If you have any queries or a special request, just contact me!

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Payment Methods

My prefered method of payment is Bank Transfer- easy, fast, secure! I will provide the details you need on the end of auction invoice!

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Other payment methods I accept are PPPay, PayPal, personal cheque and postal order. If you need to pay with any other method PLEASE contact me before you bid to confirm!

Thank-you for taking the time to read this, if you have any further queries please contact me and I will do my best to help!

The Soap Dragon xxx