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All-About-Me Page For directelectronic [+6]

Letting you get to know your fellow eBidders a little more.
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Location

poole, Dorset, United Kingdom

Listings Running 0

Account Status FREE

eBid Buddy Points 0.500

eBid Member Since 02 Oct 2004

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Some Information About directelectronic

Giving you a little more insight into the seller.

Information
 

Welcome to DirectElectronic - We have a large range of Computer Hardware & Software products available for you to buy online We also sell many other products. Based in Bournemouth, Dorset, DirectElectronic provides a secure online distribution mail order shopping system for you the consumer. New products are being added all the time, so please check back frequently. If there is a product that you cannot find here but are interested in then please Contact Us


 

Opening Hours  (times when we process your orders)

 

Monday 9:30 - 6:00
Tuesday 9:30 - 6:00
Wednesday 9:30 - 6:00
Thursday 9:30 - 6:00
Friday 9:30 - 6:00
Saturday 9:30 - 6:00
Sunday (Opening Soon) -

Returns
For procedure, and terms and conditions for returning goods to DirectElectronic please call 0845 3 66 22 66

Complaints
Complaints are handled by our customer support division and they can be contacted by phone or althernatively you can email them
We aim to respond to your complaint within 48 hours and always endevour to find a resoloution as soon as we possibly can. If the complaint cannot be handled immediately we will issue a reference number to assist in tracking its progress for the customer. All complaints will be treated confidentially.

Delivery
Orders placed online are shipped within 24hous. All orders will be delivered within 1-7 days unless otherwise agreed.

 

My charity of the month   is...

 

Cancer Research UK logo

Cancer Research UK's vision is to conquer cancer through world-class research.

If you wish to contact the charity, we have details of how you can do this

 

 
Favourite Links 
Cancer Research UK
Welcome To Our Frequently Asked Questions Page.

What do I need to do after the auction?

After the auction has ended or if you have selected the option to 'Buy it Now' we will email you all the payment instructions & how to checkout and pay for your purchase

To ensure a speedy delivery of your item(s), please enter the following details with your payment in all of your communication's:

 eBid ID
 Auction number
 Delivery address
 Contact Telephone Number

What is your policy on feedback?
Positive feedback rating  Neutral feedback rating  Negative feedback rating 

Positive feedback is left once we have received positive feedback from yourself and not before.
This ensures that you are happy with the item you have purchased. Once we have received positive feedback we will normally reciprocate within 48 hours to you eBid ID.

We will leave neutral or negative feedback where necessary.

Examples of when neutral or negative comments will be left:
No payment being received within 10 days of the auction end
Abusive emails or general rudeness
 Attempting to defraud us.

Do you accept Paypal and what is your policy on Paypal?

 

We will happily accept Paypal payments, but a Paypal payment is subject to our terms:

If you are inside the UK then will happily accept payments from verified and unverified Paypal accounts.
If you are inside the UK and your account is verified or subject to us being protected by Paypal's SPP
  (Seller Protection Policy) then we will despatch your item ASAP.
If you are inside the UK and you account is un-verified, then there will be a slight delay of 0-3 days
If you are outside the UK, we can only accept payment from a Verified Paypal account, if you are unable to provide this, do not bid or confirm a purchase.


 

To sign up for a free Paypal account, see here https://www.Paypal.com/uk

The verification process takes around 2/4 days, to find out the verification number, call your card issuer directly and their number can be in most cases found on the back of the card used. The verification process is there to protect you from fraudulent use and is strongly recommended by us. To find out the status of your Paypal account see here https://www.Paypal.com/Verify

If you have made a payment via Paypal, we will only despatch to the address stated by Paypal and no other. This is to protect you as a customer.

It is free for you to send money using Paypal, but Paypal do charge the receiver of a payment. Any fee that Paypal charges you for using them, is born by yourself the 'buyer' and we make no allowance for this when sending money to your account, for example in the case of a refund.

Sign up for PayPal and start accepting credit card payments instantly.

Terms and Conditions of sale

1. If you have an overall negative feedback rating do not bid

2. Do not bid if you do not intend to pay

3. If you are outside the United Kingdom and are unable to provide payment from a verified PayPal account, do not bid.

4. Items will be posted within 5 working days of payment clearance, most are despatched in 48 hours.

5. Payment must be received within 10 days of either the auction ending or ‘Buy It Now’ purchase date, if no payment is received, it will be re-listed for other buyers and we reserve the right to mutually void the transaction.

6. We prefer to deal within the UK, but will post worldwide (with exceptions), as long as you acknowledge that you are liable for any tax, duties or any other kind of incurred charge, that may be applicable to the item. Also in most cases any warranty provided will be void. We will happily check an item's functionality before sending on request.

7. We ensure that all the information provided is up to date and accurate as possible, but 'DirectElectronic' cannot be held responsible for the manufacturer changing it's specifications from those in an auction. E&OE

8. It is the buyers reasonability to ensure that the item is compatible/suitable before purchasing, if in any doubt contact us before you place a bid or 'Buy it Now'. We will not accept returns for any reason except for manufactures defects or falls within section 10.

9. An item that is 'dead on arrival' must be notified to us via email within 7 days of receipt of the item, for the item to be replaced.

10. In line with the current distance selling directive, all items have a 7 day money back guarantee, from the date of receipt of the item. In the event of the buyer wishing to return an item, postage costs are born by the sender and a RA (Returns Authorisation) number must be requested first by email

11. WessexProp do not accept liability for any return costs nor do we accept responsibility for returns that are inadvertently lost should your selection of return method not allow you to track the item. You should ensure that the item is adequately packaged for return and insured, items that are damaged returning to us are not our responsibility. Using a service such as Royal Mails special delivery service is recommended, as this service is 100% traceable.

12. No returns will be accepted without prior Authorisation. To request a RA (Returns Authorisation) number  In the event of an item being returned under warranty after 30 days from the purchase date, it will be replaced with either the same model or an item of the same or similar specification. No refunds will be given on items older than 30 days.

13. The covering warranty is from date of purchase and is from the manufacturer, this does not include consumable items such as ink, batteries etc... The warranty will be voided by any negative or neutral behaviour being left by a buyer. Neutral or Negative behaviour will also void the warranty for any other item purchased by the offending user.

14. We store and process customer data in accordance with the current legal requirements of the data protection law. We do not send 'SPAM'. We will contact you regarding the purchase you intend to make, are in the process of making or have made within a reasonable time scale. Unless you explicitly state that you wish to join our mailing list.

Data that is collected is used to :
A. Take and fulfil customer orders
B. Administer and enhance the site and service
C. Only disclose information to third-parties for goods delivery purposes (e.g. Royal Mail)

15. All items purchased are used at your own risk and we reserve the right to amend or add to these Terms and Conditions without prior notice.

16. These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from a contract.