Location
Southampton, Hampshire, United Kingdom
Listings Running 0
Account Status FREE
eBid Buddy Points 0.131
eBid Member Since 01 Feb 2005
eBid Stores Run by sjmr25
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Some Information About sjmr25
Giving you a little more insight into the seller.
ABOUT ME
J Hi folks, I'm in the process of migrating from eBay to eBid (I feel (personally) that the fee's on eBay are ridiculously high) so keep your eye on this site as the listings and choice will increase over the next few weeks. My feedback score on the 'other site' is over 5000 and excellent percentage wise! Hey, mi nombre es Matt. I live in Southampton, England, with my lovely wife, 2 daughters and 3 mad dogs! My online selling is part time only as I also work in a care home (activities & entertainment) and I do seasonal gardening work. Apart from our own stuff I also sell all sorts from quality second hand to new goods that are generally ex-catalogue, ex-shop, shop-soiled and liquidated stock. I make no 'bones' about the fact that I need to make profit with online sales because it is a business venture, albeit a small one! Any stock I 'buy in' is my own property until sold and therefore I reserve the right to place what I feel is a reasonable starting bid or 'buy now' price on any item. The nature of bidding is such that if you really want an item then you make the decision to bid even if that eventually exceeds the true market value of the item, that is your choice. I also 'wholesale' some items. Look out for some great offers! My aim is to gradually increase on this little business and to continue to improve on issues such as timely responses to most questions, customer care (before and after sales), advert presentation and value for money. It is vitally important that you read my Mission Statement below, because that tells you how I operate (get me the rubber glove Nurse) and contains all important disclaimers. Thanks for taking the time to read this and my Mission Statement. Happy bidding & buying!MISSION STATEMENT V.0.9
J I am an honest and credible seller, I try my absolute hardest to get items despatched quickly, to assist buyers where & when I can, to be clear and precise in my auction advert terminology and I never fail to deliver. Every item I sell is sold in good faith. I do not knowingly sell damaged or fake goods. I usually visit the Post Office two or three times per week to despatch items. Please allow up to 10 days for the item to reach you (longer for those outside of the UK) before raising an undelivered item query with myself. Due to other commitments and arrangements i often have to change my despatch days and volume and therefore I politely request your patience over delivery times. My agreement with my local Post Office is that I drop off my parcels in the morning and go back in to pay the shipping total late afternoon. Whilst I despatch parcels on average 2 to 3 times per working week I reserve the right to increase or decrease this volume and change the days on which I despatch. I do not normally despatch on Saturdays. Although I try and despatch items as quickly as possible I cannot guarantee next day posting after receipt of payment. I cannot guarantee next day delivery and I cannot state or guarantee a date of arrival (that is out of my hands and the responsibility of the delivery company). The majority of my parcels are sent via recorded delivery unless they fall into the standard parcels bracket. This means that you will be required to sign for your parcel, and it protects both buyer and seller by providing a tracking facility. Non-UK parcels are sent via standard Royal Mail Airmail or Airsure. I always obtain proof of posting. Please note that if you are not in at delivery time (in cases of required signatories or large parcels) the postal worker will leave a 'while you were out card'. If you don't arrange for collection or re-delivery then the parcel will be returned to me (after a set period of time known only by local sorting offices!) and you will be liable to pay for re-sending. If the Royal Mail admit to you, in writing, that they did not leave a card then you will not be liable for any extra costs and I will claim direct from Royal Mail. I prefer payments via PayPal (and dont charge you for it either) but I will accept PPPay payments,cheques and postal orders as long as they are sent promptly. Non UK customers must pay via PayPal or PPPay only, I do not accept international money orders. Please, no cash or bankers drafts. If you feel your payment may be delayed due to an imminent Holiday or other event then please let me know ASAP (to avoid being bombarded with payment reminders!) Please ensure you ‘checkout’ and inform me if you are paying via another method other than PayPal/PPPay. If after 7 days (5 days for wholesale items or items costing over £20) I have not received payment or confirmation that your payment is on its way I reserve the right to repost the item and raise an Unpaid Item Dispute against you. Fraudulent purchases will be treated as theft and thus reported to eBid and I will also seek possible lawful prosecution to the fullest extent of the law. Be warned that it is possible to track electronic ‘fingerprints’ of activity on any purchase on any website enabling crime prevention authorities and prosecution services to trace individual users engaged in fraudulent criminal activity. All items (except some brand new boxed/wrapped/cased items) are checked and if necessary, cleaned, prior to despatch. If items do require cleaning or repair this will delay despatch and you will be informed. If you feel there is a problem with your item, i.e. you’re unhappy with the item, it doesn’t work or fit, the standard of service was unacceptable or anything else for that matter, then please get in touch with me ASAP before opting for feedback. I offer no quibble refunds, I’m here to help not hinder. Don’t worry, you wont be stuck with something that doesn’t fit, doesn’t work, has been broken in transit or you just don’t really want after all. In the event of a refund or replacement I normally like to have the item returned (I cover all costs). You, the buyer, are very important to me, so, whatever the problem I will not let you down in the quest to find a solution. I would expect nothing less so neither should you. IMPORTANT NOTE: With reference to DVDs, I sell DVD's in Region 1, 2, 3, 4, 5 & 0 formats. You must understand what region formatting means before you buy. If you are buying a DVD which has been produced for another region of the world to where you are then you must understand that your DVD player must be multi-region capable. If you are unsure then please refer to the Internet for Region coding etc. e.g. If you live in the US your region code is '1' and your DVD player will quite happily play Region 1 DVDs. If your player is not multi-region capable then it will display an error message (e.g. 'wrong region format') when you attempt to play a DVD from the other regions. Most DVD players can be re-coded to become multi-region enabled, see the internet for more details. I cannot accept returns of DVDs where the buyer states that they are experiencing the error 'wrong region format' or similar. Any unfair, vindictive or adverse comments recorded in public forums, or put directly me, relating to myself personally or the way I handle my business will be regarded as serious and in most cases initial communication will be held over the telephone. If I get a description wrong (e.g. a type of material etc.) then please correct me, I can assure you I do not knowingly describe an item in an unfair or unjust manner. I also do not knowingly sell an item that is damaged, unserviceable or fake, if this happens you can rely on me to put things right. Please note that due to the nature of Digital Photography colours can appear different on screen. Where colours have been changed dramatically by the photographic process I will use a software package to attempt to recreate the original colour. This is mainly applicable to articles of clothing. If I do sell an item of which I know has an element of repairable damage I will mention this in the listing. I am a Dog Owner, I will always try my best to ensure dog hairs dont stray into your package but in reality it's bound to happen sometimes. If this is a problem to you then please dont buy from me. All items are subject to availability. If I cannot supply your winning item I will refund in full immediately. I reserve the right to withdraw a paid item from despatch and to refund the buyer immediately if I feel that the item fails the pre-despatch Quality Control Check. If this happens you will receive an email of apology and explanation, this is not an acceptable reason to leave a negative. If you have a complaint or concern please send a polite email or phone me as a good starting point for us to discuss the issue, please don’t just reach for the neutral or negative button, communication is always the best solution. Rude or abusive emails will not be answered but will be forwarded to eBid in order that they undertake the relevant warning procedures. In most cases I add 50p to the postage rate to cover my shipping & handling costs. This fee is always included with the postage cost on the listings. Your parcel will be professionally wrapped and will carry a senders sticker on the back containing my details including my cellphone number so if there is a problem the Royal Mail can ‘phone me. Non-UK buyers outside of the EU will also find a Customs Declaration sticker (form CN22) affixed to their parcel. Please note that you may choose an alternative Royal Mail postal service if you wish to save money or pay extra to get the item quicker. Just let me know before you pay so that I can recalculate the cost. I take no responsibility for the transit of an item once it has left me and is in the mail system. If an item arrives with you in an opened or damaged state then I will work with you in finding a suitable solution. I will always endeavour to send you a despatch email on the day the item is taken to the Post Office (occasionally these notes may be sent the day after despatch depending on my workload). If your email address ‘bounces’ as is often the case, you will not receive a despatch email, or, as in some cases you may receive a shortened version via the eBid message system (total characters limitation). The email includes my cellphone and home telephone numbers as an alternative to email should you have any queries, complaints etc. It also includes an up to date copy of my Mission Statement. In nearly every case I will leave feedback. I do agree with other sellers that a purchase is not completed until the buyer is happy and this is measured by the buyer leaving feedback in the first instance followed by the seller. However, I realise that everybody has different views on this so I don’t strictly stick to that policy. Sometimes it may take many days for me to leave feedback due to other commitments. I know its optional but if you do get the time I would appreciate your feedback as well. It is a very rare occurrence for me to leave Negative Feedback, even for those who don’t pay as long as I have had communication from them and a reasonable explanation. Negative Feedback should only be left as a last resort if communication and discussions of refunds/replacements/returns etc. have fallen down. Anyway that’s it from this latest updated Mission Statement, why not check out my other sales too! Thanx for looking, thanks for reading (I realise it’s of Novel proportions but it is very important) and happy bidding folks!Matt