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Random Badge Emporium has been trading for just over five years now and has had many thousands of satisfied customers. We pride ourselves on our products and service and will always endeavour to help with all our customers needs.

Here are the F.A.Qs…

Q: What payment methods do you accept?
A: Payment can be made by PayPal, Google Checkout, PPPay.com, Nochex and by Cheque or Postal Order in Pound Sterling. We do not accept payment by bank transfer.


Q: How are your items made?
A: All of our items are printed to order in our London based workshops using professional machinery and techniques. Our garments are either screen printed or pressed with precision cut fabric vinyl. Please see the individual item listing for more information.


Q: When will you dispatch my item?
A: All of our items are individually made to order. Because of this it can take up to 3 working days for our badge, fridge magnet & vinyl sticker items to be dispatched. Printed bags and apparel may take up to 5 working days to be dispatched. If you need your item as a matter of urgency then please let us know and we shall do all we can to accommodate this.


Q: How are your items shipped?
Q: How long will my item take to arrive?
A: All of our items are sent via Royal Mail. Small domestic orders are sent First Class, larger orders and all garments are sent Recorded Delivery. They should arrive the next working day.

Overseas orders are sent via standard Airmail. The Royal Mail's delivery schedule states delivery to Western Europe within 3 working days, Eastern Europe within 5 working days and the rest of the world within 7 working days.

For full information on the Royal Mail's services please see their website, www.royalmail.com

We obtain a 'Certificate of Posting' for each item we send out as proof of postage, copies of these can be provided upon request.


Q: Can my item be returned?
A: We offer a full money back guarantee on all of our products. If you are unhappy with your item for whatever reason then please return it to us within 7 days of receipt and your money shall be refunded. When returning items we recommend that a registered service such as Recorded Delivery is used, we can not be held responsible for items lost in transit while being returned to us. Refunds are not issued for your return postage. Items must be returned to us in a brand new, unworn condition and with all the original tags and packaging.


Q: Why are your overseas Hoody shipping costs so high?
A: The shipping fees we charge for all our items reflect the true cost of sending our items. As our Hoody's are thick and rugged garments they are expensive to ship internationally. To see the full Royal Mail tariff please see the Royal Mail website, www.royalmail.com


Q: My item has not arrived, what should I do?
A: Please contact us. We can be reached either via eBid or on 020 8692 2986, our office is open Monday-Friday 9am-5pm. Of the many thousands of items of mail we dispatch each month the vast majority will reach their destination swiftly and without issue. On the very rare occasion that things go wrong we can contact the Royal Mail on your behalf and quickly resolve any problems.


Q: Can your products be customised?
A: All of our products are completely customisable - we are often asked to add people's names or extra text to our items. This can be done very simply for a small additional cost. Also if you would like us to add something to our 'I ♥' range please get in touch and we would be more then happy to do this. Please note that customised items are non-returnable.


Q: I have a design in mind, could it be created for me?
A: We can offer a fully bespoke design service to help your ideas come to life, please contact us to get the ball rolling. Pricing can vary depending upon your requirements.


Q: Do you offer wholesale discounts?
A: Yes we do. If you are looking to place a larger order please get in touch for a quotation. We also supply our products to a large number of shops and organisations around the world at trade rates. If you are interested in becoming a trade customer please get in touch.