LULU GUINNESS Velvet Heeled Ankle Boots BNIB

Payment methods

1. Due to the High Volume of customers not paying for their item(s), we ask that any customer who has any feedback lower than 10 contact us before bidding.
2. Full payment must be received immediately or within 4 working days of the purchase, or we will initiate an Unpaid Item Process, hope you understand that. Please contact us as soon as possible if you have problems on making payment.

Shipping

1. We only ship to the confirmed address provided by PayPal, PPPay & Skrill. Before you pay, please make sure your address in PayPal, PPPay or Skrill matches the address you would like us to ship to.
2. Our P&P charges are inclusive of Postage AND Packing Materials (NOT just postage costs).
3. We strive to provide you with the best and most reliable, affordable way of shipping service. But sometimes International Delivery is highly depended on the courier and local customs/duties. Thank you for your understanding.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
5. You can pay extra shipping cost to get express delivery, such as Royal Mail Special Delivery and Parcelforce Worldwide. Please contact us if necessary.

Feedback

1. Our goal is to make sure you are a happy customer and pleasant shopping experience with us.
2. If you are satisfied with the purchase and our total service, your comment is very important in our success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5. We shall reciprocate a rating of 5 to you our customer.
3. RETURNS & REFUNDS - Returns and Refunds not accepted.
4. If you are not satisfied with your purchase in any way, Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.

Contact us

1. Do not hesitate to contact us at anytime before and after your purchase through the clicking "ASK A QUESTION" and we are committed to your 100% customer satisfaction in 24 hours.
2. If you want more items, we can give you a little discount on shipping, thank you very much!

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