Wrong address listed

[papagran40]

HI , you must send to the address supplied...if you choose not to...you leave yourself open to all sorts of problems.....I would ask the buyer what is going on before I posted any item.....check ebid and Paypal or any payment service ....see what they say..............the general rule is.....the confirmed address.....and I would not refund if it was or is the buyers fault .............papa.

[SantasWonderland]

I just had a similar thing happen, a new ebider used the poopal account to pay... which had an old address where my buyer no longer leaves... but you "must ship to the confirmed address"... etc....now we (the buyer and I) don't know if the item will be forwarded, returned to me...etc
I would say in the above case and my case... this is an error from the buyer, correct?

Hi Croc

My view is it's the buyer's mistake, but then as sellers should we always check the shipping address with the buyer's? (What a pain that would be)

[SantasWonderland]

Hi Tony. My view is that unless we get a special request from a buyer, we should always use the address provided by ebid. I would let the buyer know that you sent the item to the address they provided, and ask them to speak to the new owners to see if they have received. I would not refund in these circumstances. If they buyer left unwearranted neg feedback , speak with ebid support.

How's it going Hanna

Their last message to me, said that they have not lived there for a year and that they were going to see if they still had either the game or cheque (cheques no good as I cancelled it)

Just have to see what happens next

[SantasWonderland]

HI , you must send to the address supplied...if you choose not to...you leave yourself open to all sorts of problems.....I would ask the buyer what is going on before I posted any item.....check ebid and Paypal or any payment service ....see what they say..............the general rule is.....the confirmed address.....and I would not refund if it was or is the buyers fault .............papa.

Hi Papa

Buyer going to check and see if item is still there, turned out to be an address they lived at a year ago Will wait and see what happens, before I decide on my next step .

[SantasWonderland]

If the buyer wants the item there is no reason why they can't get in touch with whoever lives at the adress now. If I find that there is a difference adress with ppal to the one here, I ask them where they want it sent to

Hi Meebo
Their last message said that's what they were going to do, so it's a matter to wait and see. If it's not there Iwonder if they will still expect a refund) I would never refund to avoid a neg only if I beleived I was in the wrong. (maybe a part refund as a goodwill gesture)?

[Huddylion]

If the buyer cant get there address right why as a seller should you we lose out,if they cant get there address right its tough on them.

If there is a difference between the paypoo and ebid addy I would check with buyer before sending

[westlondoncarparts]

The best thing is always to check the customer address on the eBid system against the address on the payment provider system and ask the customer for address confirmation if they are not the same. It is best not to send out until the address is confirmed. I find it a regular occurrence that customers move address and forget to update all their address records in various locations.

[deltadelta48]

Package may be on way back to seller, one problem solved. This may take time (and since buyer made mistake) so I would wait before I made any decision on a refund.

[SantasWonderland]

Update for those still interested, just received this.

hi there, i have just picked it up... they had opened it and kept.it... it got poseted through my letter box this morining... many thanks... vikz i do appoligse for the antics that have happend... many thanks and tk

So all's well that ends well (as they say) , thank you for all your views and advice.

Happy Ebidding