Carol.
I got a reply as well.
I was copying & pasting listings from elsewhere to ebid.
Done loads in the past no problem.
When I paste no type shows, that menu box thing comes up ( see photo in #53).
I clicked that paste button in the tool box of WYSIWYG editor the type came up then.
I can now do a fresh listing & change, add photos to existing listings, which I was not able to do yesterday.