Support Ticket Number

[gazza]

Peggy,

Here are the message headers from a returned email. As you can see your ISP is saying that our server is on a "dynamic" IP address which it isnt. I have applied via their online form to have all our servers unbarred.

Maybe you can send them the following text in an email asking them the same thing and explaining your plight. Our servers are from 85.237.202.2 to 85.237.202.12

MESSAGE HEADERS

--l797jwT1026800.1186645558/one.ebid.net
Content-Type: message/delivery-status

Reporting-MTA: dns; one.ebid.net
Received-From-MTA: DNS; localhost
Arrival-Date: Thu, 9 Aug 2007 08:45:57 +0100

Final-Recipient: RFC822; ******@starband.net
Action: failed
Status: 5.3.0
Remote-MTA: DNS; smtp.starband.net
Diagnostic-Code: SMTP; 553 5.3.0 <*****@starband.net>... Email rejected because 85.237.202.2 is listed as dynamic by
http://www.starband.net/removalreque...P=85.237.202.2
Last-Attempt-Date: Thu, 9 Aug 2007 08:45:58 +0100

--l797jwT1026800.1186645558/one.ebid.net
Content-Type: message/rfc822
Content-Transfer-Encoding: 8bit

Return-Path: <www-data@one.ebid.net>
Received: from one.ebid.net (www-data@localhost [127.0.0.1])
by one.ebid.net (8.13.8/8.13.8/Debian-3) with ESMTP id l797jvT1026797
for <******@starband.net>; Thu, 9 Aug 2007 08:45:57 +0100
Received: (from www-data@localhost)
by one.ebid.net (8.13.8/8.13.8/Submit) id l797jvGq026795;
Thu, 9 Aug 2007 08:45:57 +0100
To: ******@starband.net
Subject: [EBID #DEJ-13321-721]: FW: EMAIL --- ATTENTION MARK co-founder
MIME-Version: 1.0
Date: Thu, 09 Aug 2007 08:45:57 +0100
From: "eBid Support Team" <support@ebid.tv>
Reply-To: "eBid Support Team" <support@ebid.tv>
Message-ID: <jmhxkl.f09ups@www.ebid.net>

[ropegg]

THANK YOU GAZZA

That gives me a place to start and I will let you know what I find out.

Regards,
Peggy

[tshirtsnmore]

I finally got a ticket number as of 8/9/07...but not response yet. So, I'm not sure if they responded, and I'm not getting the email, or if there is another problem going on.


Mel

[ropegg]

I GOT A TICKET #

Thanks Gazza --

With the information you gave my ISP was able to get me going again.

Much appreciated,
Peggy

[ropegg]

Hi Gazza,
I am not getting a ticket number again.

I seem to be getting my other eBid emails but not ticket numbers from support.

From some of the posts I have been seeing I think some others may be having the same problem.

Regards,
Peggy

[ropegg]

Hi Gazza,
I am not getting a ticket number again.

I seem to be getting my other eBid emails but not ticket numbers from support.

From some of the posts I have been seeing I think some others may be having the same problem.

Regards,
Peggy

Hi Gazza,
I sent 3 emails in about 1 1/2 hours to support as I wasn't getting the ticket number ----
About 8 hours later I received the ticket numbers for all three emails.

The numbers must have had a headache but they are here now and all is well --- hopefully.

Regards,
Peggy