New user upgrade issues.

[LiberalityCO]

Hello,

I am a new user and I am trying to upgrade my membership to the free life membership. I use my credit cards everyday so I know they work. When I go to upgrade on this site it wont let me. It says my card numbers are not real. I am the president of my company Liberality Company, Inc. So I use these cards often and there is lots of money on them. Which should not matter anyway because i'm upgrading to a free membership. I also tried the $1.99 7 day upgrade. Just to see if there was just a problem with the free upgrade and my cards still did not go through??? What do I do??

[ropegg]

Hi Liberality,
Welcome to eBid.

Are you using a Discover card? Although eBid does accept Discover they will not accept all of them.

I don't have any idea why it is giving you trouble but I suggest you contact eBid support by emailing support@ebid.tv and tell them you are trying to upgrade to the free Lifetime Platinum and you are having trouble getting it to accept your card. Tell them exactly what is happening and I am sure they will help you out.

When you send them the email be sure you get an automated ticket # (should be within an hour -- usually about 10 min). If you do not get the ticket # they did not receive your email and send another one. After you have received your ticket # you will hear from a live person usually within 24 hours.

Good Luck,
Peggy

[LiberalityCO]

I tried with 2 visa cards.

[ropegg]

I see where someone else is also having a problem so I think it may be a glitch but I suggest you go ahead and send in to support and get a ticket # so you can have it on record that way you will probably be able to get the free upgrade even if the time for the promo has run out.