account problem

[bygem]

I have down graded my account,to the free option and even though i have done this the £2.49 is still being taken out of my bank account and the option is changed back to gold when in check in my subscriptions section?!

Anyone know why its doing this or how i can stop the money being taken out of my bank?

Thanks

[Anichka54]

I have down graded my account,to the free option and even though i have done this the £2.49 is still being taken out of my bank account and the option is changed back to gold when in check in my subscriptions section?!

Anyone know why its doing this or how i can stop the money being taken out of my bank?

Thanks

Hi, you are still showing as a gold member, i'm not sure why it won't let you downgrade to Silver, or maybe it takes a little while to take effect.

Email support@ebid.tv they'll help you to sort it out, good luck.