User Details Fee

[sanddancer]

It was only for a £1 but I should not have been billed at all. Last time I was billed for feature auctions which I did not request and they ignored those emails as well. I lost £4 that time and have never received a refund.

I will wait until tomorrow and see what happens. I have also sent an email in response to the bill at info@ebid tv, and so far no ticket has been received to that either.

I am grateful for your help, but as you say I will wait until tomorrow and see what happens?

[buttons-and-bows]

You only get a ticket from the support@ebid.tv address, i dont think you get them from the others. i think they have been having a problem this evening as the relists have been going slow and they could be in the middle of testing the new upgrade and it is the week end, this is why I said to wait. I am sure they will sort it for you soon.

[sanddancer]

Still no response from the boys at all.

WHY? NO TICKET? NO NOTHING! WHY AM I BEING IGNORED BY THEM?

[Mark]

Please contact support via http://uk.ebid.net/help_main.php. If you are sending your query to the correct email address you will received an email ticket id number. We have reviewed and no email has been received by support from you. Can you send your query via the link above. Thank you.

[Mark]

On further research you have been sending your emails to www.support@ebid.tv This is incorrect. Can you try again. Thank you.

[sanddancer]

Thanks Mark,

I have the correct email address and do not understand how it had the www infront. Thanks, I will have to be extra careful in future that I send it correctly.

Thank to all who tried to help.

[litttleme1969]

Scream Loud Enough And You Get Heard!!!
Rofl

[dhb]

No it's not that, everything ok!
So now what? Unless I get the boys attention via the Forum, I really don't know what else to do. All I know is, I have been billed for something I did not request and they are not responding to my emails.

I too have just been charged this fee.....£2.00
I had an auction with a reserve which was supposed to be run until sold, when someone placed a bid this evening the auction seems to have closed.

And then when I look at the auction details I have automatically been charged for the highest bidders name and address being displayed!

Not happy

[buttons-and-bows]

Hi did you request their details from support ? If not email support and ask what the charge is for. support@ebid.tv

[buttons-and-bows]

Oh just a thought run until sold are for buy it now auctions only so you cant have a reserve i don't think.