This happened to me with a wholesale order once this year and I was furious. Especially when you know that the driver has just done that in order to get back to the yard for what ever reason.
It's the courier's to blame........ In my case I cancelled the order as by that time it was too late for me to take it in for what I required it for. That way I passed the buck to my wholesalers to retrieve their money.
Good luck - don't fancy your chances mind.
Bet it's in Basildon eh? - best take ya wigwam ay?