FEEDBACK RULES ??? Your Opinion ?

[platinum-holdings]

Hi All,

Seems like a hot potato this one, always has been I suppose. I agree with something said earlier, it's down to personal preference. I also beleive it can also be dependent on the Terms of Sale that you use too.

For example, my last batch of computer equipment, included a box full of modems and other similar items. They were'nt boxed and probably pulled from old machines, I had no idea if they are working or not. There was no way I was going to spend hours testing them all, for items that would'nt fetch much anyway, so I listed them as I found them, untested.

Sold a modem and TV-in card from the same batch for a fraction of the retail cost, and made it clear that I did'nt not know if they were working or not, I also listed that there would be no returns. So what happens next, buyer pays the cash and I rate him positively immediately. He tests them and they are'nt working, comes across with an attitude etc, I explain the auction description to him (which was crystal clear anyway) and he negs me. I feel this is unfair as the description of the item was clear, but I have no comeback as I have already left a positive rating.

Would he have negged me if I had'nt left my feedback as soon as payment arrived (i did'nt even wait for cheque to clear) I doubt it. I would never threaten to use negative feedback, however the thought in the other persons mind that it could be applied may be enough for them to think about the transaction objectively.

From now on i'll be leaving feedback either after it has been left for me or when the buyer has e-mailed me to say they are happy with their purchase.

My advice: Do your own thing, live and learn.

Cheers
PH

[beyond_paradise]

NAUGHTY - NAUGHTY PH .... If you hadnt already been grassed up over them cameras id do it .... :lol: :lol: :lol: SORRRRRRYYYY I AM JOKING .... OMG!!! Im going now b4 i cause any more trouble, it has been said that i could cause a fight in an empty room :? ops: PIMP ..... TUT-TUT. :twisted:

[pesky33]

i leave positive feedback when payment arrives, but it is in my terms and conditions that if the buyer leaves me neg or neutral feedback without emailing me with the problem, then they lose their right to a refund.

i'm a big softy really though, and usually email anyone who leaves me nasty feedback to try and sort it out anyway.

I hate it when people leave neutral feedback if things take a while to post overseas. i always tell people overseas it could take 6 weeks, and sometimes still get neg fb after 1 week.

[platinum-holdings]

NAUGHTY - NAUGHTY PH .... If you hadnt already been grassed up over them cameras id do it .... :lol: :lol: :lol: SORRRRRRYYYY I AM JOKING .... OMG!!! Im going now b4 i cause any more trouble, it has been said that i could cause a fight in an empty room :? ops: PIMP ..... TUT-TUT. :twisted:

How is it naughty? the Terms & Conditions are clearly advertised, i've had loads of people buy untested stuff from this batch and they've been working fine.

Unfortunately faulty items come with the territory when buying untested goods, I make this very clear in the auctions. I'm not going to spend 15 mins of my time testing an item if it aint worth over £15 even if it's perfect. I'd rather let someone have it for a couple of pounds.

Some people will get absolute bargains, others will get goods that need a minor repair and some get dead items. It's the luck of the draw, and that is made clear to each person viewing the auction, to moan later is also at odds with the "Notice to bidders" section in my auctions, which states any questions should be asked before a bid is placed.

Anyway, only a handful of my items are untested, so dont let it put you off looking lol :wink:

Cheers
PH

[darkelf878]

May I say < always have left feedback , when I get a short line from the buyer, and I know he/she has received their item alright, and they are happy with it. Because if you leave feedback straigthaway after you receive payment, how do you now if the sale is going to even complete?? Could be possible that the buyer isn't happy and you refund them or whatever.
It happened to me once , that somebody send me cash and didn't put the right postage on the letter, luckily ,he paid me the remaining 1.06£ immediatly, and all was fine.But waht if it would have turned sour, and I already left him pos feedback? So I believe it is ok to leave feedback when you have an email saying , the item is ok and buyer are happy with it.Or after a couple of days, I email them asking if the item arrived ok ,and if they are happy, usually gets me anice response, and I'm off to leave feedback. I also don't wait for them to leave me one first though. When I'm buying , I'll drop an email to the seller , saying all is fine, and I'm off to leave feedback.
I never had any problems with buyers, because I leave feedback when the whole sale is sorted.
But I guess there's many ways to do this feedback thing, But this way seems to work for me best. :lol: :wink:

[beyond_paradise]

OK Elf i can see your point ( back peddal ) * squaekkkkk * But ... I still think my way is fairer, deff when im the buyer ... right put it this way have had to leave NEG today to both buyers and sellers and i HATE doing it, but as the seller had and cashed i might add my cheque 17 days ago and i still have had no item but loads of sh** emails of her :evil: im 100% she will now retaliate by giving me bad feedback, how dare she :evil: I paid within 24 hours. :cry:

[doomgirl]

As a seller I always leave feedback when the payment has arrived, I only hold back until a cheque has cleared if someone has neg. feedback for payment problems or no feedback, then they know I've received it safely. If I'm buying I always leave feedback on receipt, again so that the seller knows I've received the item, I feel if someones taken their time to do business with me, its polite to leave the feedback, plus its useful for other people to see. I've had plenty of people not bother leaving me feedback on the other side, 1 on here, and they were all good, problem-free transactions, I just tend to not buy again from sellers who don't bother, so they loose my business, same as any shops where I've had bad customer service! I ALWAYS leave feedback, as that is what I'd like to have done for me

[merlin]

It's not there just to pad out our own reputations, it's there for other users to read before deciding to trade with us or not.
Leaving it first based purely on the payment means you can't post a warning to other users if it all goes tits-up afterwards. The next person to trade with them could also get taken for a ride and I wouldn't want that on my conscience.

thats why you have a second option to write your reply :lol:

[timebase]

I agree with Carol and Melboy...When I buy , I leave feedback as soon as I am happy with the goods...When I sell, I wait for the buyer to leave feedback...incase there are problems to sort out etc....I have about 350 positives and no negs on two eb :twisted:y accounts ...a fast payer is not the end of the transaction as they can pull alsorts of stunts which deserve other feedback ...re feedback blackmail, I wouldn't give them fb in that case...
Well done Carol for speaking your mind and sticking to your guns...let everyone deal with feedback in their own way...

timebase...

[blackwid0w]

thats why you have a second option to write your reply :lol:

Unfortunately if positive has already been left, adding an update to it on eBay will still leave it showing as positive and it's unlikely anyone else will see it.
Most folk would look for the red ones.

I look at the negs and then I look at the negger's feedback. It's usually obvious if it's a retaliatory one and I would always take it into account.
I would also refuse to buy from and block anyone from bidding on my auctions if I thought that's what they got up to.