So first they announce huge price increases, then they admit they can't even keep the lights switched on.
EDF, the French owned power company, resorts to scheduled blackouts whilst it deals with multiple faults in the power network.
http://news.bbc.co.uk/1/hi/england/london/5221188.stm
I'll bet that no one gets a penny back from them despite the fact they are failing to keep their side of the contract.