Money Wise offer lifetime gold for free

[ukheather]

Thanks Tara, I will set it up tomorrow

[kudos1uk]

It took just 2 hours to get an email to say the refund was done, so its not a big problem.

Bit strange that the email said the offer had expired and it was a PR mix up but gazza says its working fine?

Anyhow great service and fast support indeed. Excellent If it were ebay I would be waiting another two days for the first automated responce.

[deetee]

Wish I could say the same...I've had no reply to say the refund has been done for me.

[ultraman]

The offer is working fine, just login and use the Gold Lifetime link in "My Subscriptions" some people have entered an "O" instead of zero as the 2nd to last character in the coupon code.

Any problems just contact us via our helpdesk.

Gazza

I've been upgraded to gold, but have been charged and the offer was for free membership.

Do I have to email the helpdesk directly, or wait for a reply in this forum?

[gazza]

If you paid full price and believe you entered the coupon code correctly then please contact us via our helpdesk. If you do not receive a support ticket number by email it means we have not received your request for help.

Gazza

[deetee]

Just got my refund as promised - very pleased with the service

[ultraman]

Everything is clear now - thanks to you all for your help

[ingomeata1688]

Gazza, Can you help please. I'm still waiting for my £44.99 refund. I emailed the Support Team about the offer, was told to upgrade to Gold and pay the Subscription which would be refunded, then reply to their email as requested. So far no refund...
Thanks Dave

Correspondence below (edited)
==================
Hi Team,

I refer you to your letter below.

The refundable Gold subscription was debited to my Visa card -----xxxx on 15th Jan 2006 under your ref NETBANX-E-BID 01223 xxxxxx £44.99.

I'm still waiting for the refund promised in your letter.

Regard Dave
=========================

----- Original Message -----
From: "eBid Support Team" <support@ebid.tv>
To: <ingomeata1688xxxxxxxx
Sent: Saturday, January 14, 2006 8:43 AM
Subject: [EBID #HQX-99485-566]: on hold

> Hi,
>
> Re the Moneywise offer:
>
> This offer ran through December but is no longer valid. Unfortunately due to a PR mix up we are now recieving referalls from Moneywise.
> However we intend to honour all referalls from Moneywise magazine therefore to take advantage of this offer you should do the following:
> Go to my Subscriptions and upgrade to Gold. Please then inform us by replying to this email and we will refund the entire subscription amount of £44.99.
>
> Let us know if we can be of anymore assistance.
>
> Best Wishes
> eBid Support Team