There is one thing that frustrates me here on EBID- a thing i know looses the site members unnecessarily- a thing that could be fixed instantly and at no cost!
EBID support- effective communication saves EVERYONE time!
example
1. i gave feedback on new EBID auction uploader- mentioned the ability to use images hosted off site would be a big improvement
2. Response from EBID- "We are now able to use non-ebid images in Gallery Auction. Simply enter the URL"
3. Great! I prepare two ebid uplaoder sheets selecting gallery feature and linking to my off site images
4. Receive EBID auction errors email- invalid images
5. I check URLs- they are exactly as i always submit - i email support
6. support response "The problem was with your images. Images with spaces in the filename or "%20" cannot be used if you wish to use the Gallery option."
7. As changing the off line folder name to remove the 'space' will invalidate every pictuire i have on my current EBID auctions- i edit my spreadsheets to remove the gallery option
now here's what 'should' have happened
1. EBID announcement on forums- we are now able to allow non-ebid images for gallery auctions. Please note image filenames must not contain spaces or "%20"
Now if that had happened i wouldn't have spent ages preparing & uploading spreadsheets that were going to be rejected - and you wouldn't have had to answer my emails
There are many more examples of poor communication littered around these forums- my own question about second stores remains totally ignored, other people report lack of response from support emails.
EBID Support. Here is some free advice
* Utlise your forums to announce new features.
* Send out a regular (say every 3 months) newsletter to all site members telling them of recent upgrades
* Make sure you update your help pages as changes are made
* Do not post ambigious 'truncated' messages ( has anyone worked out the PPPay one yet?- i havent!)
* Do not send one line email responses when a few extra words could resolve an issue- saving you from getting further emails
* Do not 'ignore' forum posts- if something can't be done- say so!
Keeping people informed keeps people on your side- let us work with you- rather than in the dark!