Help desk training

[shabbird]

Typical IT helpdesk training video..LOL

takes a while to load
http://www.deadtroll.com/video/helldeskcable.html

[Stu_Millard]

If only our helpdesk were this technical....

[damian_steele]

Typical IT helpdesk training video..LOL

takes a while to load

At 28.6 meg, you can say that again.

I appreciate you posting that though, as now I know what my mother is. She's a 12:00 flasher!

I can soooooo empathise with that guy on the video. LOL!

[hoverstar]

Wicked !

That's the same video they use to train NTL no-help desk staff in India LOL

[dragonmist]

From what I've experienced lately, I think NTL and AOL share the "no-help-at-all" staff. I asked for help over a minor problem I had. On being given a set of instructions I said I didn't think the advice was right, and was told I had to do as she said or she couldn't help me. Then she cut me off. After following their advice , I could no longer connect to AOL , lost all "My Favourites", [3 years worth of Websites I use constantly] and my PFC disappeared as I had to completely uninstall and reinstall the AOL Disk. Good Game. I asked on the Message Boards for help as the problem reappeared a couple of days later. It appears I only had to click on AOL Connectivity and opt for repair. Problem solved... so why didn't the "no-help-at-all" staff know that?

[shabbird]

oops ddint realise it was a 26MB file. currently trialling 8MBit broadband service and so my downloads are fast.

I just love the scene when he caller unplugs the computer and the guy's reaction to that.

[razamakaz]

If you click on the "Crappy Windows Media Version" (or whatever it says) just underneath, you get a smaller, much clearer video to watch.