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The problem is quite simple to see, as Deano has pointed out -
The problem with the notice has been detailed on the numerous posts above - the site is inviting questions when it shouldn't.
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The problem is quite simple to see, as Deano has pointed out -
The problem with the notice has been detailed on the numerous posts above - the site is inviting questions when it shouldn't.
I see the Holiday Notice conflict continues....... and eBid still chooses to speak to folk on my behalf...... not considerate.
In spite of this, I have, however, again shown eBid the courtesy of consideration by removing my request for uploads to google shopping so that I am not incurring costs during my break away.
I quote Sucadot here:
"How can I answer a question about an item when I'm away on holiday and the item is at home?!"
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This is still an issue and needs to be fixed!
Madelaine
4 shops for Cats Protection & Prospect Hospice
My Postcard Shop
BK Stamps for Philatelic listings
& Yarnalong for craft patterns
and
Lotzabitz -anything that doesn't belong in one of the other shops.
Madelaine
4 shops for Cats Protection & Prospect Hospice
My Postcard Shop
BK Stamps for Philatelic listings
& Yarnalong for craft patterns
and
Lotzabitz -anything that doesn't belong in one of the other shops.
Please, Mark & Gazza, change this. It really matters for all of us. We, the sellers, are your customers. We need a holiday notice that does not invite questions because we want to offer the buyers, source of our income from this site, the best possible service.
This really matters.
Madelaine
4 shops for Cats Protection & Prospect Hospice
My Postcard Shop
BK Stamps for Philatelic listings
& Yarnalong for craft patterns
and
Lotzabitz -anything that doesn't belong in one of the other shops.
Please! I can't answer questions when I'm not in the same place as my items.
Madelaine
4 shops for Cats Protection & Prospect Hospice
My Postcard Shop
BK Stamps for Philatelic listings
& Yarnalong for craft patterns
and
Lotzabitz -anything that doesn't belong in one of the other shops.
We're currently working on a change to the system to allow Q&A not to be in play under a holiday notice.
I'm a little reluctant to change the Q&A as the system is nearly 20 years old so is tried and tested and anything that gives the site a more stale and less interactive feel isn't something I easily jump towards. If a potential buyer comes in and sees an item they're interested in then until now there has always been the potential to keep the sale alive when under a holiday notice by making contact with the seller. Without the immediate contact and interaction then the buyer could well disappear. They're knocking at the door but there's no-one there to answer it.
With email via smartphones today and also our app pinging you the second you get a question I would vote to keep it as it is personally, but democracy has spoken so we'll get it done in the next week hopefully. We'll keep it on as default and you will have to turn it off under the notice setting page.
Thx as always for the input,
Gazza
Last edited by gazza; 1st October 2020 at 02:05 PM.
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There is a misunderstanding here I feel...........
All I was asking for, Gazza, was the removal of the sentence/invitation "Feel free to contact the Seller using the Ask Question button below" which is a fairly recent addition by eBid to your notice.
There has been no request for an alteration to the 20 year old Q&A system.
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