I have had the privilege of encountering many great buyers on eBid! But I am positive now that I have encountered the best!
I'm sure there are many sincere sellers on eBid and beyond, who have made a sale but could not locate the item. It feels like a nightmare. It is so embarrassing to have to tell the buyer that you can not find their paid for item.
Well, I could not find my buyer's promptly paid for item that came with great communication. Note: I no longer accept Payal, so sales are harder to attract. All I could think was "Oh no" "Why did this have to happen with this sale."
I explained what happened to my buyer, and planned to issue a refund. The buyer responded in ASL for me to keep the payment and send back nothing. Could not believe what I read, but also could not keep a payment for an item I did not send. So I issued a full refund and buyer's related expenses.
Today, I found missed email from buyer, that expanded on the ASL message. Buyer told me I could keep payment, or donate the payment. All I could say was wow! That email took a missed opportunity for a sale to a higher level.
The most incredible thing the buyer said was "things happen".
I will plan to donate the proceeds to my favorite charity.