Originally Posted by
lofty100e
Well I have finally had a response from Skrill (it only took them 3 days), not very impressed with the speed or the answer it seems that they cannot be trusted. As they are refusing to refund my money, (despite what they seem to think it IS MY MONEY NOT theirs). Surly they have a legal responsibility to refund.
Thank you for contacting the Skrill Help Team.
We are sorry to hear that you’ve decided to close your Skrill account.
Please note that unfortunately, your remaining balance of 0.20 p is too little to be withdrawn to a bank account or refunded. Here are some options on how you can use your balance:
1. Make a payment to a merchant who accepts Skrill and choose to pay from your Skrill balance.
2. Send the funds to another personal Skrill account holder by logging in and selecting 'Send Money'
To close your account, please make sure that there is no available balance in the account and then visit the following section where you will be able to close your account: Settings >> Account Settings >> Account Status.
Skrill values your feedback, so if you think there’s something we can do to keep you as an active customer, please let us know.
Best regards,
Mihail
Skrill Help Team