I sold an item and the seller is no longer a member. Okay, no merchandise sent by me, no money sent by buyer. Why do I need to send 3 invoices before they are considered a NPB?
I sold an item and the seller is no longer a member. Okay, no merchandise sent by me, no money sent by buyer. Why do I need to send 3 invoices before they are considered a NPB?
The process is now automated. In the past I had to send emails to support (sometimes I had to nag) and then wait for a response.
Now, I just send the reminders to the customer, mark as NPB after three of them, and wait a few hours the ASL option to show up to request my FVF refund. All done by software, no errors, and I'm not taking up staff time.
I don't bother - I cannot be bothered having to send the emails usually for only pennies - just leave a npb neg and blacklist whoever it was.
--Linda--
all feedback from eBid
Wot Tony said!
Madelaine
4 shops for Cats Protection & Prospect Hospice
My Postcard Shop
BK Stamps for Philatelic listings
& Yarnalong for craft patterns
and
Lotzabitz -anything that doesn't belong in one of the other shops.
its unlikely they will get a invoice after the line through, the question is was a invoice sent before the line through, as for reasons why they got a line through we could be here all night debating that one, your best bet is to email ebid ask the reasons why, but i doubt they will give specifics , and ask what course to take,
http://uk.ebid.net/stores/under pressure
MY ATTITUDE IS A RESULT OF YOUR ACTIONS!!!
IF YOU DONT LIKE IT BLAME YOURSELF.
I had an instance of this last year. Buyer had line through immediately after I sent invoice. I asked Support what happens now. They deleted sale and refunded FVF.
I did not get a chance to send an invoice before the line was through their name and see no point it sending 3 now.
Thanks for all of your input.
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