how do i get in touch with ebid

[customcoversuk]

I have an invoice for an item which was sold but never paid for
am I right in thinking that you cant email ebid until you have posted the question on here (very strange if correct)

[HerMajesty]

No...not sure where you came up with that one!! There are two ways to contact support. 1) Click the help button at the top right of any page, then CONTACT US tab, then click the link a little ways down. OR email, support@ebid.net.

[suesjools]

What HerMajesty said. Do contact eBid support with the pertinent info., you should be able to get your FVF back for an NPB.

Best wishes for many sales to all,

[customcoversuk]

We have 4 methods for aiding our members... Frequently Asked Questions, How To Videos, Via the eBid Forums and after reading the FAQs and having posted a message in the forums without reply, you can contact us by email.

because of the above when clicking on HELP

[cheaver]

I have an invoice for an item which was sold but never paid for
am I right in thinking that you cant email ebid until you have posted the question on here (very strange if correct)

See Link for NPB procedure for reclaiming fees:

http://uk.ebid.net/help_after.php#9


.

[suesjools]

We have 4 methods for aiding our members... Frequently Asked Questions, How To Videos, Via the eBid Forums and after reading the FAQs and having posted a message in the forums without reply, you can contact us by email.

because of the above when clicking on HELP

I'd use the support@ebid.net e mail addy HerMajesty provided, I've used it to contact support in the past and they always respond in a timely fashion and are most helpful.

Best wishes for many sales to all,

[MPS16]

I'd use the support@ebid.net e mail addy HerMajesty provided, I've used it to contact support in the past and they always respond in a timely fashion and are most helpful.....

No you dont need to contact support.

Just follow Cheavers advice and the link to the refunded fee procedure.

See Link for NPB procedure for reclaiming fees:

http://uk.ebid.net/help_after.php#9

[customcoversuk]

thank you all I have sent a payment reminder as you cant claim FVF back until reminder sent (I should have realised that)as I have never sold anything even tho everything is 10% cheaper than the bay I was amazed I had got this far

[astral276]

We have 4 methods for aiding our members... Frequently Asked Questions, How To Videos, Via the eBid Forums and after reading the FAQs and having posted a message in the forums without reply, you can contact us by email.

eBid is not a mega-corporation with massive staffing levels. So if you can avoid directing a query to them it takes some off the load off.

If your query is one that is likely not to be unique to you, and therefore likely to have been experienced by fellow users in the past, then asking on the forums will usually get an answer - often quicker than going via support.

If your query is something that requires access to personal information (e.g. account details), or is simply something you would prefer not to discuss on an open forum, then by all means go to support direct.

[mclinhaven]

Hello,
New to this site. Have signed up seller+ and down loaded ninja lister. Can I upload my home base file with my inventory? many zip files with photos. Also I only sell hardcover books wide range of subjects and prices. I want to sell, buy it now or best offer only. Also how do I transfer my eBay listing? So many questions. Any help would be appreciated.
Regards mclin haven books