Don't bother!

[crafters_corner]

Three weeks ago I sold a teapot which arrived smashed. The buyer sent me photos. I claimed the £10 for the pot, plus £7 postage from Royal Mail - photos and all paperwork duly sent.
I have today received compensation: Six blerdy First Class stamps: a magnificent total of £3.60 which didn't even cover the cost of posting the darned thing.
What is the point of claiming, I ask myself. What more proof do they require???

[HerMajesty]

That is not right...........what are you going to do?

[crafters_corner]

Maj - I remember reading about the first class stamps compensation from other disgruntled sellers. So this is, apparently, quite common.

I no longer have the pictures - they have them, along with the other paperwork. Just have to accept it and appreciate all the other postings that have got to their destination in one piece.

[HerMajesty]

I would complain. They must keep a file on it. If it happens again, be sure to make copies of the photos and forms, keep the original, and send them the copies.

[crafters_corner]

Item has no intrinsic value	6 x 1st class letter stamps
Item has intrinsic value (with basic evidence only)	6 x 1st class letter stamps
Item has intrinsic value (with additional evidence)	Postage refund, plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For™) Articles for the Blind compensation is on basis of the customer’s actual loss and is subject to the maximum payable being the lower of the market value of the item and £46

I think they have valued the teapot on what it is worth now - not what it is worth to a buyer who needs a replacement and is willing to pay £10 for it. In other words, a now discontinued teapot - to them - has little intrinsic value.

That amount was, of course, paid for and refunded to the buyer, so not hugely out of pocket for that as it was one of mine. But the £7 postage does grieve me as I only charged her £3.60. Lol (ironic).

[kreativebargains]

Had a similar case with MyHermes (Booked through Parcel2Go). Just before Christmas I sent a wooden nutcracker. Received an email with photos that basically said it had been dropped over a 6 foot gate and surprise surprise broke. Sent off a claim for about £25 in total and a week or so later received a choice of either the £25 paid into my bank account or £30 worth of credit to my Parcel2Go account.

The Post Office will lose business with their pricing and compensation policies, the couriers are getting better and with up to £50 compensation with some of them and improving customer service they are increasingle becoming a viable option.

With shipping you can now get a parcel up to 1kg shipped for £0.75 plus VAT with UPS. You have to take to a collection point and the buyer has to collect from a collection point, but I am considering adding it to some listings on a trial basis.

[crafters_corner]

Have just found this on the Ofcom site>:

For items posted with Royal Mail using First or Second Class standard services, which are lost or damaged, that have an intrinsic value, with proof of posting and proof of value (such as an invoice or receipt), customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or £20, whichever is the lowest

So, unless you have the original receipt for anything you are selling, just don't bother claiming unless you are happy with six first class stamps.

[kreativebargains]

Have just found this on the Ofcom site>:



So, unless you have the original receipt for anything you are selling, just don't bother claiming unless you are happy with six first class stamps.

I always send them a copy of the listing. Unless it is an item where I have lots available I can then say it was a one off item and cannot be replaced. My loss is the5efore the amount paid by the buyer. Up to now I have always been paid the full amount, though I have not claimed for a while.

[crafters_corner]

I always send them a copy of the listing. Unless it is an item where I have lots available I can then say it was a one off item and cannot be replaced. My loss is the5efore the amount paid by the buyer. Up to now I have always been paid the full amount, though I have not claimed for a while.

Kreative, I sent them a copy of the listing and the buyers message which stated that the item had arrived damaged 'in spite of it being well packed'.

[kreativebargains]

Kreative, I sent them a copy of the listing and the buyers message which stated that the item had arrived damaged 'in spite of it being well packed'.

I would contact them stating that you are not happy with the compensation as it does not cover your loss. Mention the ombudsman or OFCOM.