Originally Posted by
pastime
Hi,
Sent ASL to what appeared to be a npb and also sent a message directly to buyer's email (not sure if I'm allowed to do that, but it was my first non-payer!).
Had a return message saying that they wanted to buy, but their Authentication email not working, that the buyer reset passwords, but no luck, and that they couldn't log in because they were unable enter the CAPTCHA info.
Does this seem like an excuse or is this a reason for some npbs? - should I advise this buyer to contact support and can they do that, if they can't log in?
Many thanks for any advice on this matter,
Marie.