Invoice discrepancy

[quadbod]

Hello!
I have just sent an invoice to my buyer who is in the USA. When I view the invoice in the After Auction Log, all is OK. However, the copy of the invoice which was e-mailed to me shows no shipping charge. How can I be sure that my buyer has received the correct version? Is this a common problem?

Thanks.

Terry - ID = quadbod

[darklisruthven]

double check with support - support@ebid.net

[quadbod]

Thanks for the suggestion. I'll do that.

[Oldandintheway]

I have noticed this as well & I'm certain that the client gets the correct invoice amount.
However I can't remember now just what caused this at the time.
Please report back the answer from support for everyone's benefit. Cheers.

[quadbod]

Hello!
Thanks for your posting. Support responded by assuring me that the buyer's invoice would be correct. They asked me to send them the incorrect e-mail version which I had received and assured me that they would investigate it. Meanwhile, my buyer has paid (correctly) so all seems to be well on this occasion.
Thanks again.

[Oldandintheway]

Thanks for getting back on this.
I suppose I should have taken it up with support at the time it/they happened to me, but as the client/s paid correctly, I failed to follow it up.
Hope support can work out why this happens.
Cheers, Allen