Originally Posted by
ZenKarma
I'm in exactly this situation now sadly.
An item sold on BuyNow, yet later in the day the buyers name had a line through it and "no longer a registered user". I looked up the process to get my FVF back and it said cancel the sale, so I did, but I haven't received my FVF fee back.
I wouldn't bother too much to be honest if it was a low amount (I'm more than happy to pay the 2% FVF fees as I believe it represents very good value for money) but it isn't it's £0.70. Still not a huge amount but still represents a third of my current invoice total for the month.
What is the process for getting a refund for this? Do I need to contact admin?
Thanks.