Upgraded to Lifetime Member, Why am I charge for renewal?

[UmgiftsbyVi]

In January 28th 2010, I joined Ebid online, as a free member, but, decided to upgrade to Lifetime on the same day, since they where running a special for 49.49, instead of 74.99, but, I charged 49.99 to my card, instead of of 49.49, and I thought that I was upgraded, until i checked with my bank today, Febuary 2nd 2011 after, finding an additional charge of $49.99 on January 28, 2011, place on my account, which I never was notified of, I need to find out what to do about these charge being take off my account, my bank recommend fraud control, since i was not aware of these charge, but I decided to resolved this issue, by contacting you, if you can help. My intention was to get the special deal and not a yearly reoccuring charge, thank you for your help !!

[suesjools]

The U.S. join fee for seller+ is $49.49 - IF you upgrade to seller+ within 24 hours of joining eBid. After that, it's $74.99, a one time charge, no recurring fees for listing/relisting as many items as you want, in fact no more fees period, and only small charges for gallery pix (2% FVF) when the item sells, which is very reasonable, and featured listings.

Hope this is some help.

Best wishes for many sales to all,

[lejoueurdepipeau]

You should only be charged once for lifetime seller plus- I suggest you write to support@ebid.net and explain the problem. Someone from the support team will help you.

[JanetB]

In January 28th 2010, I joined Ebid online, as a free member, but, decided to upgrade to Lifetime on the same day, since they where running a special for 49.49, instead of 74.99, but, I charged 49.99 to my card, instead of of 49.49, and I thought that I was upgraded, until i checked with my bank today, Febuary 2nd 2011 after, finding an additional charge of $49.99 on January 28, 2011, place on my account, which I never was notified of, I need to find out what to do about these charge being take off my account, my bank recommend fraud control, since i was not aware of these charge, but I decided to resolved this issue, by contacting you, if you can help. My intention was to get the special deal and not a yearly reoccuring charge, thank you for your help !!

You need to contact support@ebid.net and let them know, only they can help you with your registration. You will receive a ticket number in your email account and then a response soon after. Be patient while they resolve this matter with you.

Let us know the outcome.

x

[UmgiftsbyVi]

Thank you all for your help, I will contact support.

[somersethedge]

it might be an idea to send the email via your ISP that way you could add a scan of your statement showing the two payments.... it might speed it up a bit

[cmjewels925]

It looks like you ticked the box for the 365 day recurring subscription @ $49.99 instead of the lifetime membership @ $74.99 which would have been discounted to $49.49.

As others have said, the only thing you can do is email support, explain you made a mistake and ask them if they would consider rectifying it for you.

[UmgiftsbyVi]

I want to thank everyone for your help, I did contact Ebid Support and they corrected the situation right away. I was very please with the prompt serviice. May God bless you all!!

[caramia64]

So glad you got it sorted out, the ebid support are really helpful, can't fault them .