Cheers Craig, it is truly a great mail to send to such a customer. But I dont like the chap. So I cant be bothered. If he gets back to me after the email I have sent which said:
'Its only been 10 business days since I posted this to the USA.'
then I will talk to him and say things like that.
Atm the only way he is going to get a refund is if he claims thru paypal or his card, I'm feeling stubborn. Hackles up etc.