invoice shows 0 dollars for shipping to customer in puerto rico

[mimmies]

hi all
i just had a sale to someone in PR but the invoice did not charge shipping and i can not change the shipping from zero to what the shipping cost should be. the auction is page shows that the shipping calculator is working but when i put in PR to calculate the shipping it says Pr is part of the US. i tried to change it in the invoice but it wont let me. if anyone knows what i am doing wrong please help
thanks
Mimmies

[dardonboi]

I think PR is a territory of the US. If it is it will have a zip code. You might try to find one and see if you can feed that in. There should be a zip code in the customer information.

[mimmies]

thanks for the reply. i did that but it still wont calculate the shipping cost in the invoice. it remains zero and i cant change it

[dardonboi]

Someone will be along that can really help you I hope. My techinal knowledge is almost 'nil or less.

[mimmies]

lol i appreciate your help!! thanks! i sent support an email so i hope they can help me!

[cmjewels925]

Sorry, I don't know how the shipping calculator works but is there not a different section for the non-contiguous states and off-shore territories?

[BellaCouture]

My customer lives in new jersey and this has happened to me today. shipping went to 0! So I ate the shipping. I checked and did not see where I did anything wrong. I won't eat shipping on any other items now however. Some of my items are heavy and go to europe!

[TiasTreasures]

I just created an invoice, going to Germany. The shipping charge was included, but it was the amount for shipping to a U.S. customer, not someone in Germany! I use calculated shipping because of the variation in shipping costs. This is fortunately a lightweight package, but it's going to be a disaster if someone in another country buys anything heavy.

I think I'll open another thread to make sure support knows it's happening.

[TiasTreasures]

I just checked several of our listings. The amount shown for International Shipping on eBid is correct. It appears this glitch is only occurring when we create an invoice. I can create a manual invoice if necessary, calculate the shipping amount using the USPS website, and send that instead of eBid's incorrect one. So panic time is over. I was about to put our stores on holiday setting until this was fixed. Whew!