It pays to goto the top

[TonyBridger]

I asked for a re-delivery of a parcel 10 days ago which never arrived. After being messed around with by telephone, website and emails from Royal Mails customer services I sent an email late on Saturday afternoon to the Head of RM

Didn't expect to get an answer until Monday but at 7pm Saturday I got an email asking for more details then another at 8pm promising they would look into it and phone me at 9am this morning.

9.02am they phoned me full of apology and excuses, then asked me if I would be in this evening. They have said the local manager will deliver it personally on his way home at 5.30pm

Next time I've a problem with them I will skip customer services and go straight to the top.

[bykimbo]

I asked for a re-delivery of a parcel 10 days ago which never arrived. After being messed around with by telephone, website and emails from Royal Mails customer services I sent an email late on Saturday afternoon to the Head of RM

Didn't expect to get an answer until Monday but at 7pm Saturday I got an email asking for more details then another at 8pm promising they would look into it and phone me at 9am this morning.

9.02am they phoned me full of apology and excuses, then asked me if I would be in this evening. They have said the local manager will deliver it personally on his way home at 5.30pm

Next time I've a problem with them I will skip customer services and go straight to the top.

If you skip customer services, you won't have earned the same level of reaction. The whole point is that the manager steps in when the system fails, surely, not just whenever you fancy a quick short-cut!!

[TonyBridger]

If you skip customer services, you won't have earned the same level of reaction. The whole point is that the manager steps in when the system fails, surely, not just whenever you fancy a quick short-cut!!

You are most likely correct.

I wonder if the local office has now got my name marked up as a troublemaker who must received extra special treatment in future.

[bykimbo]

You are most likely correct.

I wonder if the local office has now got my name marked up as a troublemaker who must received extra special treatment in future.

One can hope!

[Spyder1942]

Everybody has me flagged.

[bykimbo]

Everybody has me flagged.

They were *trying* to get you flogged, and missed.

[booksntings]

Did he turn up?

[TonyBridger]

Did he turn up?

Yes, full of excuses and saying how rare these sort of problems are.