Sales to Suspended Buyers should go straight to NPB

[gazlannathai]

G & M

Why is it, that when a buyer is suspended (line through their name) after an invoice is sent, that the transaction cannot go immediately to NPB if it is still unpaid?

Why do we still have to send the suspended buyer THREE reminder emails - have you never heard of SPAM?

This is really annoying now - of my last ten buyers totalling around 25 items, only two have completed payment, yet I've had to continually spam them with eBid reminder emails before they can go NPB and I can file the fee cancellation.

Have you guys any idea the damage that even one of those suspended buyers can do if they are using something like SpamCop? Ask Funky Fudge Factory what she accidentally did to my main domain name with JUST ONE email inadvertently reported via SpamCop - she got my entire web hosting account shut down for three days, and that particular domain listed on the Spam blacklists for over a month, which meant I could not send any emails at all for over 30 days ... and that was just ONE (accidental) spam report - imagine what happens if we have to send three emails for each of ten items to a buyer you've suspended?

That's 30 emails they can use with SpamCop or similar against you and your sellers to have us on the spam registers and blacklists.

PLEASE - address this part of the system as a high priority.

If this were eBay I'd say you'd not fixed this because you knew sellers would abandon the fee cancellation, and just pay them. But I believe you guys are more honest and moral than that, and that you've been too busy to think about the possible consequences of this part of the AAL.

Gaz

[bunsock]

There is another side to this. I have recently successfully completed a sale to a suspended buyer. Obviously he bought before he was suspended but paid afterwards. In this case he was suspended because his location didn’t align with the country he registered in. As a seller I wouldn’t want a buyer automatically to be marked as a NPB for my items just because he was suspended.

A great improvement to the payment reminder system would be to be able to send reminders for the whole of an invoice in one go rather than each item individually - similar to when marking items dispatched.

[gazlannathai]

There is another side to this. I have recently successfully completed a sale to a suspended buyer. Obviously he bought before he was suspended but paid afterwards. In this case he was suspended because his location didn’t align with the country he registered in. As a seller I wouldn’t want a buyer automatically to be marked as a NPB for my items just because he was suspended.

You have got to be joking (about his reason for suspension) - I have been posting regularly in the eBid forums for years, that the management MUST get this sorted out - I'm in Thailand, my bank accounts are UK and bank accounts registered addresses are UK, but my eBid site of registration is Singapore - - - and that's what eBid shows on my listings as product and seller location (Singapore), and which therefore creates an implied address for payments. It's an absolute nonsense, not to mention false, misleading, and confusing advertising, which has hammered my sell-through rate these last couple of years.

However, I do still believe that if the management decide to suspend a buyer with unpaid bids, then the management should immediately cancel the transaction and negate the fees from the seller's account. Of the 8 buyers (from my last 10) who were all made suspended by the management, none completed the transaction, but I was the one who had to jump through the reminder email hoops to get the fees credited.

If sales here were at the volumes they were back in 2004-5 (for me) then I'd be seriously thinking about quitting eBid due to the admin workload it would create running all those AAL entries to get the fees credited back.

A great improvement to the payment reminder system would be to be able to send reminders for the whole of an invoice in one go rather than each item individually - similar to when marking items dispatched.

Agreed - no argument from me on that one.

Gaz

[chipsdigitalpc]

Yes, having to send three does create both more work and could potentially harm your business. I have had people tell me after the auction they did not want the item, and get annoyed @ getting messages and having to respond three times. I know that many might say that you don't want those buyers anyway, but if someone makes an honest mistake buying a 10.00 part, and then is in the market for a $700.00 Computer system (or whatever it is you sell) a month later, they might think to them selves, "oh yeah, that is that company that doesn't know how to read emails" and it might cost you sales down the road.

While this might not happen very often--maybe not ever--but it is hard enough to sustain a business as it is--I don't even want this to even be a remote possibility

[raindropsies]

Yes, having to send three does create both more work and could potentially harm your business. I have had people tell me after the auction they did not want the item, and get annoyed @ getting messages and having to respond three times. I know that many might say that you don't want those buyers anyway, but if someone makes an honest mistake buying a 10.00 part, and then is in the market for a $700.00 Computer system (or whatever it is you sell) a month later, they might think to them selves, "oh yeah, that is that company that doesn't know how to read emails" and it might cost you sales down the road.

While this might not happen very often--maybe not ever--but it is hard enough to sustain a business as it is--I don't even want this to even be a remote possibility

Only 2 now

[nonswimmingturtle]

I had a buyer, ( not suspended, but a newbie) I send the invoice, nothing, after 10 days tried to do a NPB and was told I needed to send 2 reminders before I could do the NPB, they didnt even have the courtesy to reply, it should be - an invoice, wait the time stated in your TOS (mine are payment in 7 days) then NPB and if they wish they can then pay and halt the process, as said above this is spamming