Just been away for the weekend and Premier lodge guarantee a good nights sleep...O.K. Did not think any more about it Went to bed and could not sleep as I just found the pillows "too bouncy" Thought about it and asked what the gaurantee involved at the desk in the morning. Its a FULL refund which was given on the spot. The desk person said they had had many complaints about this so IF you want a free night rest Try it......I was a genuine case but its worth a try (Oh NO I'm saying be dishonest) NO I'm saying if you don't get a great nights sleep then try it! Of course you can only do this once!