You carn't please everyone

[raindropsies]

Last week I had a buyer buy 3 seperate items and pay for them 1 by one through paypal

I emailed buyer and asked if they would like the items sent as 1 package as this would save them money, and if they wanted the order as 1 package I would refund the relevant amount of P&P through paypal.

The buyer said that yes they would like the orders as 1 package, and would look forward to a P&P refund.

The refund was done through paypal, but i worked out what the amount would be, divided it by 3 and issued a partial refund on each item for the P&P. The reason I did this is in case they returned 1 of the items.

Well the buyer was not happy with this despite my explanation, however not got a neg (or 3) yet but am expecting 1 or 3.

You try your best but would seem that you simply cannot please everyone I try my upmost to keep the buyer happy & to save the buyer as much money as possible. I just hate being kicked in teeth when doing others a favour.

This is not the first time I have had a buyer buy many items from me & pay seperatly, but this is the first time I have this hassle,

Oh well, sorry for the rant

[11thEagle]

So you give them a refund on the postage and they complain about how you refunded? Makes no sense to me!

[craig7501]

They probably thought they were getting a full P&P refund.

[bluefincircle]

Strange that they aren't happy about the refund. You didn't by any chance tell them why you were doing it ie: -

The reason I did this is in case they returned 1 of the items.?

[raindropsies]

Strange that they aren't happy about the refund. You didn't by any chance tell them why you were doing it ie: -

The reason I did this is in case they returned 1 of the items.?

I told them that i refunded in 3 amounts because the order was in 3 paypal transactions, so had to make the P&P correct for each transaction,

If I had issued just one refund (£4.50) on one item, then that would have been more than any one of the items value

[starlady22]

What they don't realise by paying separately for the items or maybe they do), is that you get charged 3 lot's of 20ps, instead of just one 20p had they paid altogether.


Jane

[raindropsies]

They probably thought they were getting a full P&P refund.

Thats an "out the box thought" Why do you think that they would be expecting a full P&P refund?

[raindropsies]

What they don't realise by paying separately for the items or maybe they do), is that you get charged 3 lot's of 20ps, instead of just one 20p had they paid altogether.


Jane

True for normal accounts, but I have a micro account (it saves me about £30 a year) and each one is 5p on micro

[starlady22]

True for normal accounts, but I have a micro account (it saves me about £30 a year) and each one is 5p on micro

Oh well, maybe they are just idiots then