Disappointed and frustrated due to going round in circles. "Contact us" appears to tell you that there will be a long wait if you contact and and if you wish to, click the link. But then you end up right back where you started. I suggest you either remove the "contact us" link as it only makes people angry when it does not do as it says. or you infact communicate with your clients.
I have had a mix-up with one auction that should of been cancelled, I had cancelled all my auction months ago as they were doing nothing and I had to move abroad for some time . I came on just to see if my account still existed only to find one of the auctions had been relisted and low and behold had SOLD I had had nothing through my email to tell me there was a sale and this person was new to Ebid. This was their first buy so I wanted to let ebid know as they could be upset .Ebid may want to contact them about the mess and possibly give them some encouragement that Ebid is still a safe and secure place to shop. But then how secure can one feel if that person can't contact ebid. After all if I can't get hold of you whats to say they could? I am worried for the buyer not myself as they are new and must be feeling very disappointed.
Having a link that Says "contact us" when clearly it will not allow you to do this just make us all feel as though you don't care and that is not very good customer relations now is it?
Sorry if you don't like what I am saying I guess the truth hurts. But when you have just spent ages going round in circles like a dog chasing its tail you would be a little irate also.
I wont be coming back to ebid, no point I have only ever had two sales and to be honest I dont like doing business through such a silent host. I don't feel there is any support for buyer or seller.