Had a shock and had to sit down!

[pastime]

It's our third year with them

Please see my answer to Crafter - it seems as though your supplier is showing commonsense in retaining their customers by avoiding churn - why are the rest always chasing new and not rewarding loyalty?

[theElench]

Possibly because they know that nine out of ten will put up with it, at least until the squeezing gets too outrageous. They just make sure that they screw more out those that stay, than they give in "deals" to the minority that "churn"???.