Cannot reset Forum password

[der_solutions_nz]

Even after I log into my personal Seller account I am still prompted to enter my password for the eBid Forums. I then get a message that my Forum password (which theoretically should be the same as my Seller account) is "Invalid". When I click on the link to reset my Forum password, I'm asked to enter an image verification/CAPTCHA - but that is displaying as a broken image (see attached screenshot), so I cannot proceed. Yes, I have tried several different web browsers. Please help.

(For the record, I am currently logged in to the Forums with my business account. It's my *personal* account I am having problems with. And yes, I have authority from eBid to run two separate accounts!)

[madelaine]

Oh, I'm so sorry you didn't get a reply to this earlier! email support@ebid.net with your problem.

[yellerbelly]

I also has a problem logging in the other day even though I was putting correct password in, finally let me in after I gave up for a while.

[gazza]

The reset password function shouldn't be accessible from the forums.

Passwords for the main site AND forums are the same and are reset via https://www.ebid.net/uk/help/forgotten-password/

Thx
Gazza