My postage is add up when there no extra charge

[dm6619david]

Hi Everyone,
I have a problem with the shipping, it gets added up when I sell 2 or more items from the same listing. Even using the calculator I get the same result. Logged in or out don't make any difference. A few weeks ago I had a message asking why the post was so expensive on light blubs. I thought my listings were wrong. When I looked into it my listings are correct.
I give a example Legrand 12v 12 volt bell push button 8200 21. I can post the box of 20 for £4.06. Using 2st class 1 bell push is £4.05, 2 pushes is £8.10, 3 pushes is £12.15, 4 pushes is £16.20 and £20.25
David

[cornishmaid1961]

You can set a multi item checkout in your defaults section on your 'My eBid' page.
You can also send a combined invoice to your buyer if they buy more than one item and adjust the postage rate either as a percentage or in pounds. Just send a normal invoice on one item and tick the boxes at the top to add in the other items, then adjust the postage before sending.
Hope this helps.

[dm6619david]

The multi checkout is set on yes (default). What is yours set on. The only problem with invoices they have already bought it. I been thinking about this, a few years ago was this a bug fix?

[cornishmaid1961]

The multi checkout is set on yes (default). What is yours set on. The only problem with invoices they have already bought it. I been thinking about this, a few years ago was this a bug fix?

Mine is set to 'no' as I don't often sell multiple items. If I do sell more than one item then I send a combined invoice and reduce the postage.
I've just looked at the listing form and changed the number of items from one to three and a little box appeared under my postage rates. Have you filled this in on your listings so the correct extra postage for each item will show ?

Each extra item will add £ to shipping cost

If you have done this and it still isn't working I would contact support@ebid.net

[gazza]

Hi Everyone,
I have a problem with the shipping, it gets added up when I sell 2 or more items from the same listing. Even using the calculator I get the same result. Logged in or out don't make any difference. A few weeks ago I had a message asking why the post was so expensive on light blubs. I thought my listings were wrong. When I looked into it my listings are correct.
I give a example Legrand 12v 12 volt bell push button 8200 21. I can post the box of 20 for £4.06. Using 2st class 1 bell push is £4.05, 2 pushes is £8.10, 3 pushes is £12.15, 4 pushes is £16.20 and £20.25
David

Hi David, we do have the facility to add the cost per extra of the same item when creating a listing. If you have this set up then let us know the listing ID# in question and we'll see why this isn't working for you.

Thanks,
Gazza

[dm6619david]

Hi Gazza, I do have extra cost per item for the same listings, but not on all listings.
David

[dm6619david]

Hi again, I've been looking at some of my listings. If I am using the shipping code there is no problem. The problem is where there is no shipping codes used.

[dm6619david]

I have just moved it to no as well. Do have Required Immediate Payment turned on?