Guest buyers are still not understanding they can log back in.

[cornishmaid1961]

Gazza guest buyers are still not understanding they can get back into eBid after purchasing to leave feedback. I posted a thread a year ago about this but I continue getting emails from buyers thanking me for their items but saying they can't leave feedback.
https://www.ebid.net/forums/showthre...ers&highlight=

Can something be done to the emails to 'SPELL IT OUT 'that they can get back in via the link to leave feedback or ask questions etc. It also sounds as if nothing has changed since the last discussion and that buyers are still getting bombarded with emails. Is the first email still worded as 'account activation required' ?

This is the latest email I got today.

Hello Rebecca,


And thank you very much for the mug which arrived safely on Saturday and which I absolutely love.


Unfortunately, I can't leave a review as I don't have an account but please know I think your service outstanding: item exactly as described, very carefully packed, promptly dispatched, and delivered safely by reputable carrier.


I have since discovered I can log in through gmail and will do that if buying from you again, so I can post the review.


With thanks for your understanding,

When I told her about the link in the email this was her reply ...


Thanks Rebecca,


Yes, there seemed to be a flood of emails after I placed the order (six, if I recall), some with very long hyperlinks, and I'm afraid I didn't flog through any that weren't directly about the order, so may have lost the key one.


I'll know another time.

Something needs to be made simpler for first time guest buyers to understand !

[Anniemcc2]

That probably explains why I have so many one time only buyers not leaving Feedback

[sucadot]

That probably explains why I have so many one time only buyers not leaving Feedback

Ditto!

[Tropical_Trish]

Same here!

[JanetB]

That probably explains why I have so many one time only buyers not leaving Feedback

Same with me.

[johnwash1]

Don't just say it needs fixing and leave it to ebid to come up with the wording. Over the years there's been regular criticism on these forums of the way ebid emails have been written. There's a need for people here to come up with suggested text.

[cornishmaid1961]

Don't just say it needs fixing and leave it to ebid to come up with the wording. Over the years there's been regular criticism on these forums of the way ebid emails have been written. There's a need for people here to come up with suggested text.

I'm sure we could all come up with some ideas John but the problem is that we don't actually know what the email that contains the link to get back into eBid says, as we have never been guest buyers.
All I know is that on my previous thread Gazza states the title of the email was 'Account activation required' which is misleading and a lot of people would not even bother to look at this as being a 'guest' buyer they don't want an account !

[johnwash1]

I'm sure we could all come up with some ideas John but the problem is that we don't actually know what the email that contains the link to get back into eBid says, as we have never been guest buyers.
... !

Good point, Becky.

I suppose I would just think myself so lucky if I could get a guest buyer, or any kind. Admittedly my stock is hardly eligible for the average Xmas stocking, apart from geeks.

[madelaine]

And eBid's management still seem to believe that their bossy notices are ok.

I would happily make suggestions if I thought anyone influential was even reading them.

[Huddylion]

That probably explains why I have so many one time only buyers not leaving Feedback

Same here 5 sales in a week all new buyers no feedback left for me