Npb

[youmeus]

I sold an item and the seller is no longer a member. Okay, no merchandise sent by me, no money sent by buyer. Why do I need to send 3 invoices before they are considered a NPB?

[TiasTreasures]

The process is now automated. In the past I had to send emails to support (sometimes I had to nag) and then wait for a response.

Now, I just send the reminders to the customer, mark as NPB after three of them, and wait a few hours the ASL option to show up to request my FVF refund. All done by software, no errors, and I'm not taking up staff time.

[CarnoustieCats]

I don't bother - I cannot be bothered having to send the emails usually for only pennies - just leave a npb neg and blacklist whoever it was.

[tony41]

I don't bother - I cannot be bothered having to send the emails usually for only pennies - just leave a npb neg and blacklist whoever it was.

You don't need to send emails. You just use eBid dashboard to send reminders. A matter of a few seconds. If you don't claim the refund, the no paying buyer will continue with this practise because Support will not not be aware.

[madelaine]

Wot Tony said!

[youmeus]

Wot Tony said!

My concern is if the NPB has a line through their name and is no longer a member will they ever see the invoices or am I just sending them out into the heavens and killing time?

[CarnoustieCats]

I sold an item and the seller is no longer a member. Okay, no merchandise sent by me, no money sent by buyer. Why do I need to send 3 invoices before they are considered a NPB?

... I was replying to what was written - SOLD AN ITEM AND THE SELLER IS NO LONGER A MEMBER
so in that case I do not bother going through the procedure for a few pennies - they are gone and cannot rip off anyone

[sidthelamp]

My concern is if the NPB has a line through their name and is no longer a member will they ever see the invoices or am I just sending them out into the heavens and killing time?

its unlikely they will get a invoice after the line through, the question is was a invoice sent before the line through, as for reasons why they got a line through we could be here all night debating that one, your best bet is to email ebid ask the reasons why, but i doubt they will give specifics , and ask what course to take,

[tony41]

I had an instance of this last year. Buyer had line through immediately after I sent invoice. I asked Support what happens now. They deleted sale and refunded FVF.

[youmeus]

I did not get a chance to send an invoice before the line was through their name and see no point it sending 3 now.

Thanks for all of your input.