Serious glitch - No postage paid

[madelaine]

Just happened to me - buyer bought 3 items from same listing, paid and there is no postage included

65467449

I've emailed support

[burgyeb]

A refund could be issued, and new invoice sent. This situation could cause hard feelings in some buyers, even with an explanation of the problem. My last buyer caught the omission of the postal fee, told me about it, and paid in full. I believe many buyers know, but go on and pay without the postage. Some could inadvertantly miss the omission.

A thought........introduction of free shipping (sound familar)........perish the thought.


A refund option is needed in the AAL drop down menu. Also the ability to issue another invoice after the refund opton is exercised. It appears that many functions in the drop down menu disappear after payment is made.

[madelaine]

a refund could be issued, and new invoice sent.


a refund option is needed in the aal drop down menu. Also the ability to issue another invoice after the refund opton is exercised. It appears that many functions in the drop down menu disappear after payment is made.

yes!

[madelaine]

Now I've had a reply and it is bad for my blood pressure!

I don't need advice on how to handle customers. I need the glitch fixed!

[gazza]

Disagree Gazza.

I purchased 2 items the other night and had the same problem - the shipping amount was not included.

The first one was 75954117. I didn't notice that the shipping amount hadn't been included and paid immediately. I then realised and paid the shipping amount by 'gift' through PayPal. Problem sorted.

The second one, 75411115 I checked before hitting the pay now button and so the shipping did get included - I added the shipping amount which was available.

As I stated in my original post http://www.ebid.net/forums/showthrea...tely-by-Paypal dated 22nd September.

These were paid for individually via Single Item Checkouts?

If anyone has a checkout without shipping showing, please let us know before paying and we will take a look straight away.

Gazza

[kreativebargains]

I have done some programming, and this might not be an easy bug fix. As the problem seems as it is not on all listings, or all one type of listing it woulkd appear to be a little random. This will make it difficult to track down the error. Best thing we can all do to help is keep giving the boys as much informatin as we can as the error occurs and with luck they will find the common cause and get it fixed.

I have had seven sales since the error without a problem. Just have to keep an eye on things and hope it is either been fixed or has mysteriously sorted itself out.

[madelaine]

Oh, I realise that it may not be an easy bug to fix(ex-programmer). What appears to be inconsistent behaviour by code (which is apparently impossible but happens) is the worst. I am just irritated by being sent advice which, if I follow it, may well really annoy my customer. What I would have liked was "thank you for your report. We will add that to our file of examples which will help us find it".

When I want advice on how to handle customers, I'll come to the forum and ask sellers.

[raindropsies]

You've probably noticed we started a test listing using the same data as 69523361 and couldn't find any problem. The shipping calculated correctly and was sent to PayPal ok.

The only way for the shipping to be removed is for the buyer in question to have manually edited the shipping amount in the single item checkout form, taking it from the full amount down to zero. We are looking into why the shipping box was editable for this listing, it is normally disabled..eg. cannot be changed/edited.

We've cancelled and closed the test listing and removed the FVF.

Gazza

Gazza, I've been saying this for over a year, maybe 2 years but it's just been ignored. Please fix as this is a wide spread issue

[packratatheart]

I just had a sale with no shipping charge paid. It's the first time it has happened to me though I can see that it is already been a problem for others. I've contacted my buyer and, hopefully, she will be willing to pay the shipping.

Until this is fixed is it possible, even though buyers wouldn't like it, to require them to wait until an invoice is sent to pay for any purchase? Having to ship with no shipping paid is going to be a real problem if it continues. I won't just lose my small profit, I'll go in the hole.

[Pink_Panther]

Just had a sale with no post added'

By the time I sent the invoice with correct postage the buyer had already paid without postage!
ARGHHHHHHhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!