Gazza: Fee Invoice Glitch - Please help me.

[florida33549]

I have the same problem. I contacted support last night and they have refunded me already.

Let them know the item #'s and item title plus amount sold for.

I've already done that. Guess I need to check fees again. Maybe they did it without contacting me. Trotting off to see.

[bykimbo]

I have the same problem. I contacted support last night and they have refunded me already.

Let them know the item #'s and item title plus amount sold for.

That assumes the error has only existed for this month, surely? Or did you check every old invoice?

[florida33549]

I have not received refunds for either item. I am contacting support again. What a pain.

[JanetB]

That assumes the error has only existed for this month, surely? Or did you check every old invoice?

It was for May.

[bykimbo]

It was for May.

But do you know that the earlier invoices were right? I expect you do, I'm just asking.

[JanetB]

But do you know that the earlier invoices were right? I expect you do, I'm just asking.

I did search back a few months and all my sales were Buy Nows so the FVFs were always correct. Then I came upon this one single item, last month, which sold at the bid price but was charged the Buy Now FVF

Ordinarily I wouldn't worry about it but if I'm going to sell items at their bidding price then I expect to pay the 2% FVF and not more.

[terry5732]

On my April invoice an item from the 30th is charged correctly

[bykimbo]

On my April invoice an item from the 30th is charged correctly

Great, thanks.

[florida33549]

Well support got back to me and finally got it straightened out. Found another one in May that was charged incorrectly and they have fixed that as well. I appreciate the help from support but I hope they do a re-run of invoices for everyone in case other sellers had the same problem and the seller has not caught it yet.